FreeUp Storage I-20
Self-storage facility in Longview, Texas
Google rating
4.8
Ratings counted
212
Are 1 or 2 star
4.2%Around typical
The rating breakdown
9 of the 212 ratings in Google’s published star breakdown for FreeUp Storage I-20 are one or two star.
Against other listings in Longview
0.9 percentage points lower than the middle of the 17 listings in Longview we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 191 | 90.1% | |
| 4 star | 9 | 4.2% | |
| 3 star | 3 | 1.4% | |
| 2 star | 1 | 0.5% | |
| 1 star | 8 | 3.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is FreeUp Storage I-20 at 4.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for FreeUp Storage I-20, counted by matching the words they used.
- Damage to belongings2 · 25%
- Price rose after the quote1 · 13%
- Claim or refund went nowhere1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for FreeUp Storage I-20. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Price went up 3x's in the yr 1/2 we were there. Recently closed out the account because the price went up again. When went to get out things, there was water damage where the water came under 2 walls. Books were eaten by mice. They came in and placed mice poison. Had to call in my account again because a man deleted it. Customer service declined from when we opened our account.
We are sorry to hear about your negative experience. We strive to provide a helpful and friendly service to all of our customers and we apologize if we fell short in this instance.
Do not use this storage facility, especially the air conditioned units. The ac is in very bad condition and resulted in mold covering everything in our unit. They take no responsibility and the insurance we purchased through them denied our claim.
We are sorry to hear about your experience with our storage facility. We strive to provide a clean and safe environment for all of our customers, and we take your feedback seriously. Please know that we are working to address any issues. We value your business and your feedback.
Upon MoveOut , I was double charged a prorated fee. I asked for Corporate phone number , the agent stated he didn’t have that number. I advised I will be disputing my charge with my bank . He freely said go ahead . Will not be renting again from Longview Facility.
We are truly sorry to hear about the confusion, the charge was $16, this includes the days of rent used and the insurance. Hope this helps! If you would like to discuss further, please reach out to [email removed]!
Called for permission to get access after hours the manager called me and said ok and gave me the code got here the gate was locked! Why give permission and the gate is locked?? Never again
Hello Bumble Bee, I’m sorry to hear about your disappointing experience with us. It’s always our … More
Looks like somebody drove through one of the gates. Had my unit broken into twice in two weeks. Very difficult to get ahold of anyone who works here via phone.
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
It's a shame that I rather drive across town to another office to pay my storage fee, Renae is such a sour acting lady, moving my stuff soon
Hello! We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. Our goal is for everyone who comes in contact with us to feel valued and respected, so if you could please contact us at [email…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 44%
- Worked hard and fast2 · 13%
- Turned up when they said1 · 6%
Counted across the 16 four and five star reviews we have read for FreeUp Storage I-20. A review can mention more than one thing.
In their own words
James was very helpful and friendly , , and I recommend this Place it’s cost efficient Free up Storage
Thank you so much for your kind words, Shandressa! We're thrilled to hear that James was able to assist you and provide a helpful and friendly experience.
Getting into this storage unit was smooth and without delay. The staff were very helpful with a tour of the place, and quick to answer any questions I had. I feel safe with my things here, with the front gate lock, and the security who …
Thank you so much for your kind words, Jess! We are thrilled to hear that your experience with us has been smooth and hassle-free. Our team works hard to ensure that our customers feel safe and well taken care of when storing their belongings with us.
James is amazing. My wife has to be in a wheelchairthatqehad in our unit. Its late and overlocked , he lwt us come get the chair and helped my wife. We will always use Fee up Stoeage from now on.
Thank you so much for your kind words, John! We are thrilled to hear that James was able to assist you and your wife with retrieving the wheelchair from our facility. Providing excellent customer service is our top priority, and we are always here to help in any way we can.
Mr James is very professional at customer service support he really help me out on making a payment over the phone and to get my storage unit back caught up and open. Thanks Mr James 🙏👍 …
Thank you, Byron, for your kind words! We are delighted to hear about your positive experience with Mr. James and our customer service support. We strive to provide helpful and friendly assistance to all our customers, and we are glad we … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff20
- rental needs18
- clean lot5
- easy rental process5
- climate controlled units4
- easy maneuverability3
- peaceful atmosphere3
- clean storage room2
- convenient payment2
- clean unit2
What the company says about itself
Taken from FreeUp Storage I-20’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Fenced perimeter Gated access 24/7 security video recording Online payme”Raw text captured from the page, including any surrounding navigation.