Secure Storage Systems
Self-storage facility in Longview, Texas
Google rating
4.8
Ratings counted
134
Are 1 or 2 star
1.5%Unusually few
The rating breakdown
2 of the 134 ratings in Google’s published star breakdown for Secure Storage Systems are one or two star.
Against other listings in Longview
3.6 percentage points lower than the middle of the 17 listings in Longview we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 118 | 88.1% | |
| 4 star | 12 | 9.0% | |
| 3 star | 2 | 1.5% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 1.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Secure Storage Systems at 1.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Secure Storage Systems, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Secure Storage Systems. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The new owners are TOTALLY INCOMPETENT. NEVER use this place. Our monthly rent increased 125% with them. They are rude and should NOT be in business.
Ms. Mallory, thank you for taking time to review our location. I don't see you in our database. The same local family owns Secure Storage as always. The facility across the street sold a few months ago. I am sorry you had a bad experience while using self storage.
I called from the website to check on a 10x10 because their online ad said first months rent free then $58 a month...they confirmed they had a 10x10 available on US 259 north in longview available today...then they said $79!!...i asked what was that for? Tgey said 10x10...i said no way the ad says 10x10 $58 a month and tge first month is free...he said if you are going by the website its wrong...i said no thats 'bait and switch and it should be illegal...he said well you have to reserve online to get that so i…
Cheryl thank you for the review. We are unaware of this misunderstanding.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 14%
- Turned up when they said1 · 5%
- Careful with belongings1 · 5%
- Price matched the quote1 · 5%
- Worked hard and fast1 · 5%
- Kept in touch1 · 5%
Counted across the 21 four and five star reviews we have read for Secure Storage Systems. A review can mention more than one thing.
In their own words
I definitely recommend secure storage to anybody that's looking for their items to be held and protected. Miss Mona was a blessing for me and my family! She handled everything we needed promptly and with what felt like a personal connection. I definitely recommend her as well as the storage facility to keep items protected.
Thank you, Michael, for your glowing recommendation! We are thrilled to hear that Mona provided exceptional service. Your items' safety and your satisfaction are our top priorities, and we're glad we could meet your expectations.
I've had a positive experience with 'Secure Storage' thanks to their friendly staff and diverse unit options. However, one aspect that could be improved is the inconvenience of entering the gate code when leaving the facility. Additionally, …
Thank you for the feedback! We appreciate you mentioning our friendly staff and storage options. We understand the gate upgrade that occurred required you to enter your code when exiting. It helps us monitor who is on site. Regarding rates, we strive to offer competitive prices.
We needed a couple of storage units to store some of our outdoor equipment and such after we moved two years ago. The non-climate controlled units have been adequate for our needs and the management responsive and helpful when contacted.
Thank you for the great review!
it’s been a great facility. last visit my codes to get in changed but lady was in office and i had it very quickly. thank you for a secure, clean and safe storage
Thank you for the kind words, Angie! We appreciate your positive feedback. Your security and convenience are our top priorities, and we're glad we were able to assist you with that gate code change in a prompt manner. We look forward to continuing to provide you with a great storage experience!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff11
- secure storage11
- renting8
- clean facilities6
- convenient location5
- security cameras4
- safe location2
- reasonable rates2
- lighting2
- good rates2
What the company says about itself
Taken from Secure Storage Systems’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…locally owned in North Longview, Texas since 1999. You’ll find us at 6376 U.S. Hwy 259 Lo”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- mapquest.comdirectory