Garden City Movers LLC
Google rating
4.4
Ratings counted
100
Are 1 or 2 star
14.0%Above typical
The rating breakdown
14 of the 100 ratings in Google’s published star breakdown for Garden City Movers LLC are one or two star.
Against other listings in Missoula
10.1 percentage points higher than the middle of the 15 listings in Missoula we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 84 | 84.0% | |
| 4 star | 1 | 1.0% | |
| 3 star | 1 | 1.0% | |
| 2 star | 2 | 2.0% | |
| 1 star | 12 | 12.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Garden City Movers LLC at 14.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Garden City Movers LLC, counted by matching the words they used.
- Damage to belongings2 · 25%
- Crew conduct2 · 25%
- Stopped responding2 · 25%
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for Garden City Movers LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My husband and I specifically hired Garden City Movers to move our extremely heavy piano, and we made that clear from our call to them. We even discussed how our fee would increase to accommodate for the heavier item. Everything was agreed upon prior to moving day. When the day came, they sent two men, where apparently they need four to move the piano. However they were able to get it down the stairs into our garage with only two people, which was markedly more difficult than pushing it into the UHAUL.
The guy Adam was very rude. I called and his buddy gave me a quote. I called to hire them and Adam wouldn’t agree to the quote nor look at the job for a more closer of a quote. Not a company I would use.
We cannot guarantee a price on a dump run. Unfortunately we do not know what it will cost until we drop off the load at the dump. I would be happy to speak with you about this if you would like.
Prior to my move, a price of $2970 was presented with a final price of $3300. agreed upon. During the move, an armoire was damaged. The invoice I received was for $3900., which was $600 over the agreement. There were no changes on my end to incur more charges. I spoke with Joe (owner) who stated that he was honest but he needed the additional money; he had taxes due, etc. At the conclusion of our phone conversation, he agreed to charge my credit card for $2300.
The initial estimate from me was not to exceed $4500. This job was completed on 11/21/2018. Payment is due upon completion of job. The job went great per employees and customer. The total came to 3943.42. I charged the customer … More
👎 I referred my disabled veteran son to this company, since I am on the East Coast and unable to help him myself. My son calls, tells the guy when he needs to be out of his current apartment and the guy says "I have nothing available" and hangs up on him. How professional is that? Guess you did not want our business. …
We are extremely busy right now. I assure we did not hang up the phone in a rude manner, we are a small local business and operate with a limited amount of staffing. I apologize for not being able to accommodate your son’s move, but I do not think it deserves a poor review.
Paid for movers because I was moving to another state and wanted my items secured properly. I did my part and packed boxes and items carefully with plenty of paper, bubble wrap, etc. Garden City Movers ended up sending two college kids who …
Two guys showed up underprepared. One was still drunk from a late night. The other was out of shape to move large furniture. It was a miserable experience and I would not use this company again.
Tried to call multiple times. I left a voice mail and sent an email inquiry. No response at all, which is not professional. I wouldn’t recommend.
Stephanie I would be happy to speak with you about your disappointment. We have been really busy this spring and we do our best to respond to customers. This is the first I heard of your email, which I quickly found had been placed in the spam box on my account, that is not an excuse as I usually…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 40%
- Worked hard and fast5 · 33%
- Careful with belongings4 · 27%
- Turned up when they said3 · 20%
- Price matched the quote2 · 13%
- Kept in touch2 · 13%
Counted across the 15 four and five star reviews we have read for Garden City Movers LLC. A review can mention more than one thing.
In their own words
We hired Garden City Movers to move our furniture and boxes across town. They were efficient, careful and patient. (We realized we had forgotten to tell them about some boxes after we told them they were done.) They not only gladly went back for the forgotten boxes, they went above and beyond by helping me load my things into my car. They took the items we weren’t keeping to a donation center and hauled our old mattresses to the dump. And all for a very fair price. We highly recommend them.
I recently hired Garden City Movers and have nothing but good things to say - they were extremely responsive, flexible, professional and fast. If you are looking for a company to help you move, these guys are it!
Dan and Adam were SO easy to work with. Super kind, gentle with our delicate antiques, cautious of our beloved houseplants, and so lovely to us through the whole process. Our belongings arrived at their destination intact and on time, and …
These guys are great! They were super easy to work with - laid back, yet completely professional. And they didn't flinch at moving some very large and unwieldy items. Despite the fact that Dan got some annoying songs stuck in my head (Santa Baby and the Mario Theme), I would hire them again without hesitation. Highly recommended!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff14
- kind staff6
- moving large items3
- professional movers3
- quality of work3
- short notice2
- timely response2
- no damage2
- cost savings2
- care with items2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- superpages.comdirectory
- facebook.comsocial