Missoula Storage City
Self-storage facility in Missoula, Montana
Google rating
4.8
Ratings counted
100
Are 1 or 2 star
4.0%Around typical
The rating breakdown
4 of the 100 ratings in Google’s published star breakdown for Missoula Storage City are one or two star.
Against other listings in Missoula
About the same as the middle of the 15 listings in Missoula we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 93 | 93.0% | |
| 4 star | 2 | 2.0% | |
| 3 star | 1 | 1.0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 4.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Missoula Storage City at 4.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Missoula Storage City, counted by matching the words they used.
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Missoula Storage City. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Do not go to this place. They had my card on file and still gave me late fees because they said I had to set auto payment that up in person but didn’t tell me that. This happened twice because a card had expired. They also tried to charge me an entire month when I was a day late on moving my stuff out . Absolutely rediculous will never come here again. Plus the guy in the office is rude.
Makenzie, We’re sorry to hear about your experience. Our team does strive to make our policies clear and consistent for all customers. We do allow tenants to move out … More
I have been to this location four times to access my unit for work. Two of the four times I had issues. First time I could not access my unit, and today I could not get out of the facility. Another person was trapped inside as well. We had to use the entry keypad to get out. I've updated, reinstalled the app as requested, etc etc, but it's clear the setup for this storage system is quite flaky.
Hello Dylan, Thank you for taking the time to share your experience with us. We sincerely … More
Don't do it! I was told I would have the same rate for a year and they do not increase it before then. No less than four months after securing a rental, I received notice that they are raising it by $32 a month! Stick with the local storage companies that honor their word and pricing. Absolutely appalled by how short a time they increased the rate SO significantly. Now preparing to move my storage to cheap Charlie's!
Hello Kerry, Thank you for taking the time to share your feedback with us. We sincerely … More
The manager made a mistake on the paperwork remotely. The car would not fit so he had to change to change it to a bigger one Then gets mad when asked about it and cancelled me. He has some customer service issues or does not need my business.
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion with your reservation and the frustration it caused. Our goal is always to provide clear communication and excellent customer service, and we regret that we fell short during your experience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 23%
- Worked hard and fast3 · 14%
- Kept in touch2 · 9%
- Turned up when they said1 · 5%
- Price matched the quote1 · 5%
Counted across the 22 four and five star reviews we have read for Missoula Storage City. A review can mention more than one thing.
In their own words
Very friendly and very helpful and it was quick and easy to get a storage!! Kevin was amazing and very helpful!
Highly recommend this company! Kevin was an absolute pleasure to do business with. He's a genuine, stand-up guy who takes the time to answer every question, returns phone calls promptly, and truly cares about helping his customers. …
Dear Tayler Andersen, Thank you so much for taking the time to share your wonderful experience with Missoula Storage City. We are thrilled to hear that Kevin provided you with exceptional service and that you found our facilities to meet your needs perfectly.
Kevin’s the man. Great customer service- very easy to work with and has great communication. Everything is clean, organized, and functional around the property.
Hello Adam, We're thrilled to hear that you had a great experience with Kevin and found our facility to be clean, organized, and functional. Providing excellent customer service is a top priority for us, and it's wonderful to know that Kevin's efforts made a positive impact on your experience.
Storage city phenomenal, great price and units. I rent a RV unit and 2 small units. Clean secure property. Kevin is A+ customer service manager onsite.
Hello Josh, It's great to know that Kevin has been providing you with excellent customer service! We truly appreciate your feedback and your trust in us to store your RV and other belongings. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to help!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- responsive staff12
- clean facility7
- modern facility6
- locks5
- fair rates5
- climate controlled storage4
- secure property3
- small business hub3
- app access2
- modern design2
What the company says about itself
Taken from Missoula Storage City’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Heated Pull-Thru IN STORE 259 Rate 247 0 247 1 Select Select Only 1 Left LIMIT”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews