Gorilla Movers
Mover in San Diego, California
Google rating
4.8
Ratings counted
326
Are 1 or 2 star
4.3%Around typical
The rating breakdown
14 of the 326 ratings in Google’s published star breakdown for Gorilla Movers are one or two star.
Against other movers in San Diego
1.7 percentage points higher than the middle of the 22 movers in San Diego we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 303 | 92.9% | |
| 4 star | 9 | 2.8% | |
| 3 star | 0 | 0% | |
| 2 star | 3 | 0.9% | |
| 1 star | 11 | 3.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Gorilla Movers at 4.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Gorilla Movers, counted by matching the words they used.
- Damage to belongings7 · 54%
- Items missing or never delivered4 · 31%
- Late, delayed or a no-show3 · 23%
- Crew conduct2 · 15%
- Price rose after the quote1 · 8%
Counted across the 13 one and two star reviews we have read for Gorilla Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I'll be succinct on my review, giving rating, explaining reasons and then final thoughts. Overall Experience : Terrible - Context : moving within the same community - 2 bed/bath apartment - Price : way above average (which somehow made me believe that the quality of their work would be better) - Submitted quote request online : informed that I wanted a full move, including complete packing services, disassembling and assembling furniture.
Roberto, we take reviews like this seriously. Being an hour late, not having proper supplies, and missing items during a full pack move is not the standard we operate at. That should not have been your experience. Leaving a chair outside and forgetting a drawer is unacceptable, plain and simple.
I had a bad experience with this moving company. I initially was booked with another moving company and got referred to this one by my apartment building. I was offered 10% off if I went with this moving company due to the partnership with my leasing office. I spoke to Olivia and she helped me get price matched because the other company was cheaper. I decided to add packing onto my moving service and was confirmed for packing on move out day.
Rianne, I’m not going to re argue this with you here. If packing was confirmed, it should have been on the job order. You should not have been put in a position to scramble and pack same day while being billed hourly. That part is on us.
They stole from us! Big sparkletts bottle full of money. I know I should've moved it myself, But we treated them so well. We gave them bags & bags of clothes. We fed them pizza & fruit & drinks for lunch. & more cold drinks. Probably spent $75 on food for them & tipped each of them $50 cash. Out $300 there & then they stole from us?! We're so disappointed! This company came highly recommended but DO NOT USE THEM! They will steal your stuff.
Dear Jennifer Robinson, First and foremost, we deeply regret the experience you had with our moving service. Integrity, transparency, and trustworthiness are core values of our company, and it's distressing to hear that you felt these were compromised during your move.
Gorilla Movers gave me a “not-to-exceed” estimate — then hit me with over $5,700 in extra charges required to deliver my goods. Classic bait and switch. They lured me in with a low quote, then jacked up the price when my stuff was already on the truck. Total scam. Reported to BBB and FMCSA. UPDATE: I filed a case in San Diego County Superior Court and judgment was entered in my favor. The judgment remains unpaid.
We are sorry to hear of your disappointing experience. Unfortunately, most service providing companies do expect payment for work done. After you REFUSED payment and REFUSED to sign your initial contract PRIOR to leaving the city, we offered to help you find a more suitably priced company for your…
- On the day of the move, I received a call at 0828 from the movers and was told they needed to pick up some diesel for the truck and that they would be departing after that. I was informed they were still near Miramar. Unfortunately, this meant they would not make it up to Encinitas until 0930. The time window I was provided, however, was 0800-0830. When customers are moving, they are undoubtedly going to be strapped for time.
Sean, I sincerely apologize for the timing issue. You are absolutely right, customers are usually in a crunch for time on the day of their move, and we do our best to stick to the preferred and given time frames. The lateness of our men on this day was not acceptable.
Movers were on time and worked a full day to get us moved. There were more than a few hiccups causing delay that could have been prevented resulting in less time to move. The biggest issue with the move was the movers going through our fridge and drinking an entire pack of Coca Cola, and a few beers, one of which was a seasonal drink shipped over from Japan.
Michael, I am very sorry for the experience you described. That behavior is not acceptable and does not reflect our standards. We saw you generously tipped the crew, which makes this more upsetting. We have tried calling and texting but have not been able to connect.
No matter who hires you, you need to respect the residents that live around your job site, especially in an apartment complex. You must abide by Fire Code. Parking so close to someone's front door steps that they have to squeeze by to enter or exit is not only blatantly disrespectful but a fire hazard. I don't expect the apartment complex that hired you to do anything proactive or reactive because they show everyday that they do not respect their residents, but please impart to your employees that a reasonable…
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you experienced. Our goal is always to complete every move while being respectful of our customers, their neighbors, and the surrounding community.
My husband and I used their services 2 times. The first time was amazing. They got the job done quick and efficiently. We moved into a two story townhome and they moved all our belongings in perfect without any issues. Price was good too. The second time we moved it was a whole day and night experience. The movers were slow at loading up our stuff and unloading at our new place. Two of our belongings were broken, and the old location we moved from they damaged the walls and the floors on the steps.
We truly regret to hear about your unsatisfactory second experience with Gorilla Movers. Having had a positive first experience, it's especially disheartening to learn that the second did not meet those same standards.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast129 · 43%
- Professional and courteous126 · 42%
- Turned up when they said50 · 17%
- Careful with belongings48 · 16%
- Kept in touch29 · 10%
- Price matched the quote4 · 1%
Counted across the 299 four and five star reviews we have read for Gorilla Movers. A review can mention more than one thing.
In their own words
I recently moved from downtown San Diego to Rancho Bernardo with Gorilla Movers, and the experience was excellent from start to finish. The team arrived on time, came fully prepared, and handled everything with a high level of professionalism. Moving out of downtown can be tricky with traffic and building restrictions, but they managed everything smoothly without any issues. They were very careful with my furniture, wrapping and protecting everything properly, and nothing was damaged during the move.
Ximena, this is an awesome review, thank you. Downtown San Diego moves into Rancho Bernardo can get complicated fast with access, traffic, and building rules, so it’s great to hear everything stayed smooth from start to finish.
I was moving out of state and I couldn’t find anybody That wanted to buy my couch. I had one day to get rid of it and clean my apartment and I was stressed because I had zero luck so far. I was recommended to gorilla movers And within hours they showed up to my Apartment, Was able to move my couch and dispose of it for me at a very reasonable price as I was on a tight budget. They were very kind and quick with it. I was so stressed about what I was gonna do and they helped to make my moving process so much easier.
alysa thank you for the amazing review we’re so glad we could step in last minute and help with your couch and make the out of state move less stressful really appreciate your recommendation and kind words
⭐️⭐️⭐️⭐️⭐️ Gorilla Moving – Professional, Reliable, and Efficient I recently worked with Gorilla Moving, and I couldn’t be more impressed with their level of professionalism and attention to detail. From the moment the team arrived, they handled every aspect of the move with precision, care, and respect for both property and schedule. The crew was punctual, well-prepared, and extremely organized. They worked efficiently while still taking great care to protect furniture, walls, and floors.
Hi Victor, thank you for the detailed 5 star review. I really appreciate you calling out the crew’s punctuality, organization, and how carefully they protected your furniture and home. We work hard to keep communication clear and the day running smoothly, so it’s great to hear that came through.
First talking with Liv, she was SO kind and super helpful. Our complex changed our apartment place last minute. I called Liv to update her and she was so supportive and told me not to worry about it. It made things less stressful. They called again two days before to confirm our estimate and location, which I appreciated. It was 5 days before Christmas and this was my first time hiring movers. I'm glad Gorilla Movers made this experience positive. The day of the move, Alonzo and his partner were AMAZING.
Richella Valentine 1 review • 0 photos starstarstarstarstar 9 weeks ago Great price · $200–400 First talking with Liv, she was SO kind and super helpful. Our complex changed our apartment place last minute. I called Liv to update her and she was so supportive and told me not to worry about it.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient movers23
- professional movers20
- efficient team18
- office move8
- quick movers7
- careful crew6
- furniture reassembly4
- safe moving3
- punctual crew2
- junk removal2
What the company says about itself
Taken from Gorilla Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
Operating numbers published on their site
- USDOT 3801918
Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)
- Advertises free estimatessays on their website
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“…first box to final placement. Get my free quote Explore services Preferred vendor for I”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…doors: clean, fully indoor, monitored 24/7, and staffed by the same background-che”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“4.8 Trustindex · 443 reviews A+ BBB Accredited 2014 Official Movers of the Padres 25,1”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“'ll ever search for. 25,120+ moves since 2008 . The San Diego moving company for cany”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“9% repeat & referral Licensed & insured CAL T-192729 USDOT 3801918 Since 2008”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…completed 97.9% repeat & referral Licensed & insured CAL T-192729 USDOT 3801”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory