Got2Move
Mover in San Francisco, California
Google rating
4.9
Ratings counted
375
Are 1 or 2 star
3.2%Around typical
The rating breakdown
12 of the 375 ratings in Google’s published star breakdown for Got2Move are one or two star.
Against other movers in San Francisco
1.1 percentage points higher than the middle of the 20 movers in San Francisco we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 359 | 95.7% | |
| 4 star | 1 | 0.3% | |
| 3 star | 3 | 0.8% | |
| 2 star | 3 | 0.8% | |
| 1 star | 9 | 2.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Got2Move at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Got2Move, counted by matching the words they used.
- Damage to belongings6 · 55%
- Crew conduct3 · 27%
- Price rose after the quote1 · 9%
Counted across the 11 one and two star reviews we have read for Got2Move. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Be prepared to spend A LOT. Their hourly rate is very reasonable ($135/hr). but these guys are slow and just not very efficient, so the total fee due is much higher than you'd expect since the job takes so long. The two men each had one dolly, so they were making so many back and forth trips to get my boxes to/from the freight elevator. Previous moving companies I have used have used rolling bins in addition to dollies, allowing them to make fewer loading trips back and forth.
Overall a nightmare. The older movers were mature, polite and very professional. Good people. The younger guy seemed to be in charge maybe because he spoke the most English. He was the most immature and unprofessional mover I've ever dealt with however, and made me regret choosing this company despite their food reviews. He complained about having to pack my stuff when it was costing me more money to get their help vs do it myself.
I’m not sure if it is because I am an American black woman but I had the absolute WORST! Experience with this company. The guys who showed up were not efficient at all. They took their sweet time on purpose to charge me an additional 3 hours. The apartment was not cluttered nor was there anything for them to pack, I had already packed everything. I acted as if I was going to the store but I stayed at the front on the side of my building to watch them.
We regret that your experience did not meet your expectations. We want to clarify that your move involved a second-floor apartment with over a 100-foot walking distance to the truck, which we explained would add time to the process.
Make Sure You Take Photos Before Pickup And After Drop Off. All My Furniture Had Damage ( Deep scratches , chips, and Holes) I Personally Moved All Items In My Storage Unit. I did not use any movers before Trying Out this company. All Items Damaged by the company ( My Couches, Dressers And Mattress were Sitting In its natural positions ) when I put them in my storage, the rest of my possessions Were in Taped Up Boxes.
The pickup location was a Self-Storage. So the stuff was moved into the storage by other movers - not Got2Move. The stuff was poorly protected and stored resulting in different kinds of damages. In addition, the customer was not present at the pickup as she had mailed us a storage key.
Stress free move until they break your valuables. Their website claims that they have high trained movers and high quality packing supplies. With over 10 years of experience, the move should be great. I went with this company based off of reviews. So I think it’s necessary to tell my experience. In the contract, it states that they do tv packaging with a soft crating technique.
The move went well, but it was ridiculously inefficient which resulted in a $2000+, 9+ hours move for 1 bedroom apartment (furniture + 3 boxes only). Initially, everything seemed great: Good reviews, no base fee, and a great website to plan your move and estimate moving costs. My hourly fee was decent ($220 for 3 movers), so I went for it. I moved ALL my stuff beforehand, except for 3 small boxes.
I cannot speak to the quality of their moving services. However, their lack of professionalism and basic courtesy was deeply disappointing. Their team showed no regard for cleanliness or respect for the neighborhood, discarding trash on the street and leaving it behind. This kind of behavior not only reflects poorly on their company but also demonstrates a disregard for the communities they serve.
This company is a fraud, they moved me from San Francisco to LA and claimed to me professional movers. They wrapped my peloton screen with a cardboard box and shattered the entire screen and only offered $81 to me when it’s a $2500 bike. They also cracked my 2,000 brand new bed frame. Do not trust these con artists
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast201 · 58%
- Professional and courteous184 · 53%
- Careful with belongings78 · 23%
- Turned up when they said73 · 21%
- Kept in touch70 · 20%
- Price matched the quote11 · 3%
Counted across the 346 four and five star reviews we have read for Got2Move. A review can mention more than one thing.
In their own words
⭐⭐⭐⭐⭐ Highly Recommended – Transparent Pricing, Excellent Communication, Stress-Free Move We recently moved from San Francisco to Oakland and had one of the smoothest, least stressful moving experiences thanks to Got2Move. What immediately stood out was their transparent pricing. They were the only company we contacted that provided a simple, all-inclusive rate with no hidden charges, fuel fees, truck fees, or other surprise add-ons.
Frank, thank you soooo much for such a long and detailed review. This helps us a lot to gain more attention among potential client. Thank you. And we are truly happy to hear that your local move from SF to OAK went really well.
Right from the start, Belle from Got2Move was incredibly helpful answering all my questions. I had to arrange a very quick and hasty move for my elderly parents from San Fran to Daly City, as I was abroad. I got a reply from Belle right away and she was so kind and helpful when I felt frazzled and had to move around dates and which services my parents would need. I also had to make last minute changes and Got2Move were so patient and let me make changes that came up.
Thank you so much for such a long review. We are truly happy to know that the move for your elderly parents went smoothly. We hope they will enjoy their new place.
Can’t say enough good things about this company. The booking process was super easy, their staff was very responsive on the phone and over email even on weekends. I did not feel pressured in any way (they didn’t try to schmooze me with a sales pitch’s and constant reminder emails to book like other companies) and they were patient in answering all of my questions before I made a decision to book. The only downside about this company is the price. It cost $5200 to move from Oakland to San Diego.
Anna, thank you so much for your time leaving such a long feedback. We are happy your move went well. Thank you for giving us a chance. Whenever you need us again, feel free to reach out to us 7 days a week.
I recently moved from Novato to Long Beach and had an absolutely phenomenal experience with this moving company. From start to finish, they were completely upfront and transparent about pricing — and most importantly, nothing changed once the job was done. No surprises, no hidden fees, just total professionalism. The moving crew was incredibly kind, respectful, and efficient. They arrived on a Monday morning and had my belongings delivered safely to Southern California by Wednesday afternoon.
Rachael, we really appreciate you using our services and such warm words. This means a lot to us. We'll do our best keep providing high-level long-distance moving services like in your case, and, of course, local as well. Thanks again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- responsive staff39
- efficient movers33
- fair pricing19
- furniture moving12
- punctual crew12
- quick move11
- careful packing8
- no hidden fees6
- quick loading4
- long distance move2
What the company says about itself
Taken from Got2Move’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…through Us! TELL A FRIEND --> Get Free Quote Or Click Here to Get Detailed Estimate”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“SF and LA Moving Services In California Guaranteed Pricing 100% pricing and service guaran”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“ANY Top-Rated California Moving Company Since 2006 5-star reviews on Yelp, BBB, Google 100”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Google 1000+ new happy customers a year Insured & licensed Movers Got2Move Moving compa”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“0+ new happy customers a year Insured & licensed Movers Got2Move Moving company Loc8Near”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- bbb.orgreviews
- yelp.comreviews
- facebook.comsocial