Gotta Store It
Self-storage facility in South Hill, Washington
Its address is in Puyallup, Washington. It appears here because Google returns it for South Hill.
Google rating
4.4
Ratings counted
180
Are 1 or 2 star
8.9%Above typical
The rating breakdown
16 of the 180 ratings in Google’s published star breakdown for Gotta Store It are one or two star.
Against other listings in South Hill
3.0 percentage points higher than the middle of the 4 listings in South Hill we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 130 | 72.2% | |
| 4 star | 25 | 13.9% | |
| 3 star | 9 | 5.0% | |
| 2 star | 4 | 2.2% | |
| 1 star | 12 | 6.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Gotta Store It at 8.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous1 · 20%
Counted across the 5 four and five star reviews we have read for Gotta Store It. A review can mention more than one thing.
In their own words
I must say…the staff has always been helpful and not pushy to make you rent something other than what you had already decided on. Kori was always very friendly and helpful since day one. …
We knew we made a good decision promoting Kori and we appreciate your endorsement. Thank you for the 5 star review.
I was lied to from the beginning. I wasn't told I would have to pay for another unit on top of paying for my original unit. So I paid for the other unit. I was out by the 16th of the month. They are supposed to give me a partial refund next rent month August
We're glad we were able to assist you through the confusion and correction. This was an honest mistake by a new employee that got mixed up on the refund process. Thank you for understanding and for the 5 star review.
Gotta store it is a very nice and very clean facility would bury reasonable rates. The customer service rep was super nice and they don’t charge you an administrative fee and they give you a lock. What a great place to store your items at and fill very safe.
We're grateful to hear our staff was kind and able to assist you with your storage needs. Thank you for the recommendation and 5 star review.
Kori was amazing getting us set up in two storage units. She was very helpful and informative. We will be definitely recommending to others.
We're so happy Kori was "amazing"! We're glad she was there to assist you with your decisions. Thank you for the recommendation and 5 star review.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff13
- accessibility4
- secure facility3
- proactive staff3
- quick setup2
- comical staff2
- clean site2
- moving truck2
- reasonable rates2
- surveillance cameras2
What the company says about itself
Taken from Gotta Store It’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“I have been with this storage unit for over 4 years and was very sad I had to leave them Ko”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- birdeye.comreviews
- mapquest.comdirectory
- yellowpages.comdirectory