Grizzly Moving & Storage

Updated Review – Reason for Update: After our move, we discovered that our Peloton Tread was damaged, with no mention of it from the movers. There were heavily dented scratches on the arms, damaged screw holes that could no longer secure properly, and several missing screws that were not brought to our attention. My husband and I recently moved to a new neighborhood and were searching for reliable and trustworthy movers.

I will try to summarize this as best I can: I initially called Grizzly Moving to request a quote and added a rough address as I hadn’t finalized my new place’s agreement. I called around 3 weeks before the move to finalize the address and move itself, but did not receive another confirmation from Grizzly Moving prior to moving day.

Unfortunately, I had a terrible experience with this moving company. I called and booked with Grizzly Movers San Diego for a job on a Sunday morning at 8am. I was moving out of a two-bedroom two bath apartment (3rd floor) and was very clear there were only stairs on the phone. The person on the phone said it would be no problem, and that two people would be sent to move me. It is worth noting that I had prepared the entire week by packing my entire place and organized the boxes in my living room.

Three years ago we used Grizzly moving & storage for my parents' move and had a great experience, so I referred my friend, a single mom, to use them for her move. The movers worked very slowly in order to make more money on their hourly rate. In the process, they broke her treadmill but didn't notify her. (She discovered it a week later but didn't have mover's insurance.) At the end of the very late evening, they told her she owed far more than the original estimate.

We used Grizzly Moving for two separate moves. The first in 2021, and the second just two months ago. The first was fine, but the second move is the reason for one star. Unfortunately we had items both broken and lost. We knew going into reporting these items that the most we would likely receive would be the insurance included in the move (I believe this compensates at $.60 per pound) but the way they handled the entire experience left a lot to be desired.

This past February, I dealt with Grizzly moving for a long distance move. This company seems to be great for local moves (the high ratings were what drew me to the company) but the service I got from them was absolutely horrible. They pawned the work off, and after that, communication from them was out the window. I had an issue with paperwork I needed for moving reimbursement. I stressed over and over throughout the entire process that I needed this paperwork and I still NEVER got what I needed.

These movers showed up to move me on a Sunday. I didn't even have close to a whole house to move. Nothing in the living room (no couches, recliners... Nothing!)... Only the mattress in the master bedroom (no dresser, bed frame, nightstand... Only a mattress), a small single bed (with the frame) in a guest room (again, no dresser or nightstand), two refrigerators, washer and dryer, small china hutch and some art work... Clothes too...

We hired this company for a move from our 2-bedroom condo to our 3-bedroom home a few weeks ago, and unfortunately it was a very disappointing experience from start to finish. From the moment the crew arrived, something felt off. The foreman came across as rude and unprofessional. Throughout the day, there were multiple instances where it felt like he and another mover were laughing at us and making inappropriate jokes, which made an already stressful day even more uncomfortable.