Handle With Care Moving & Delivery - Ann Arbor
Google rating
4.8
Ratings counted
457
Are 1 or 2 star
3.1%Around typical
The rating breakdown
14 of the 457 ratings in Google’s published star breakdown for Handle With Care Moving & Delivery - Ann Arbor are one or two star.
Against other listings in Ann Arbor
2.4 percentage points lower than the middle of the 16 listings in Ann Arbor we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 430 | 94.1% | |
| 4 star | 5 | 1.1% | |
| 3 star | 8 | 1.8% | |
| 2 star | 1 | 0.2% | |
| 1 star | 13 | 2.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Handle With Care Moving & Delivery - Ann Arbor at 3.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Handle With Care Moving & Delivery - Ann Arbor, counted by matching the words they used.
- Damage to belongings5 · 63%
- Items missing or never delivered2 · 25%
- Crew conduct2 · 25%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Handle With Care Moving & Delivery - Ann Arbor. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This was a very upsetting experience dealing with this moving company. Had a delivery scheduled for wednesday. Specified time constraints several times before confirming and scheduling the delivery and those were ignored and completely disregarded. They attempted to then send a new team over after delaying and when they arrived at the first location to move the item, they instead left because they were not equipped enough to handle the move.
Natalie, As clearly outlined in your confirmation email, sent 6/6/24 at 3:05pm, the arrival time of our crew would be between 11am-2pm. As much as we wish we could give … More
Unfortunately I can't recommend this company. It came so very highly recommended but they did anything but handle us or our belongings with care. We have done several cross country moves and this time several of our items were completely broken and unusable. Things were also lost. I repeatedly asked for an itemized list of our belongings and never got one. Maybe they're good with small, local moves. But if you're making a big move, go with someone else.
I would strongly caution against hiring this company. There are many more movers in Ann Arbor to choose from. This is the first time I have written a negative review on Google or any other platform. Ordinarily I promote businesses I've had a good experience with and ignore the others. In this case, when I paid in full for the hauling service --- with the assurance that the damage the movers had done to my house would be fixed -- I was bullied and given the run-around by the manager.
Our track record speaks for itself. You hired our Clutter Hauler service to get rid of sofa. You knew the item in your home was assembled in the room and insisted that you can not remember how it got there and told the crew that it was … More
The estimate I was provided served to be fully false. I was charged for three movers for a full day when one fell sick and left an hour into the move. I just want the public to be aware- I moved a 645 square foot apt (minus the kitchen! Which I was told to be the most extensive part of any move) into my new home. My total cost for a small one bedroom minus the entire kitchen ended up with a total of $1,831.50. My estimate was nearly half this amount. This hit me hard, mentally and financially.
Hi Kellen, Our records indicate that on 4/18 you inquired about booking moving services on 4/25 for your one bedroom apartment that needed minimal packing in the kitchen … More
I had a terrible time scheduling an estimate with this company. I gave them 4 options for days when I was available, and they came back with a 5th option which didn't really work for me. In the process of trying to reschedule that appointment, the owner started an argument with me. If you're a woman who expects to be listened to and treated with respect, then take your business elsewhere. Dodged a bullet.
Deb Hawkins first requested a moving quote via our website, She was provided with adequate information and since her move is considered an Intrastate move, meaning it is based on weight and distance, she was offered a free in home estimate. … More
I was very disappointed with the service provided. We recently completed a move with them and they loaded white dining chairs without putting a blanket on them, damaged the chairs. The owner is disrespectful to interact with, and un-empathetic.
Their name couldn't be further from the truth. They never came out for their site inspection, quoting me 3 hours, then billed me for 6 when it took longer than their estimate. Between not wrapping my furniture against damage during the …
Chris we reached out to you directly to make right.
Far from handling things with care. They put 2 holes in my house that I was moving out of and dented a whole wall in my brand new just built home. We also used their storage for 3 months and came back with some broken items and missing …
Although a report of damage is rare with our company, we do have a proper protocol for such incidents, which was addressed as follows. In an effort to accommodate the families frugal budget, and time constraints, our crews worked as efficiently as possible.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 56%
- Worked hard and fast9 · 50%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for Handle With Care Moving & Delivery - Ann Arbor. A review can mention more than one thing.
In their own words
Three strong men arrived to move me to a senior living community. They were friendly, thoughtful, hard-working, and personable. Not a scratch or dent and everything moved along with smart sequencing and good humor. They were experienced and worked as a team. The best!
It's fantastic to hear how seamless and enjoyable your move was, Anne. Our team is dedicated to ensuring a smooth and stress-free experience, and it's clear they delivered on that promise.
Anthony (Owner) and office staff were excellent with the details, communication and pricing. Zach (the move coordinator on site) was also excellent and expressed a helpful, diligent, cheerful and accommodating attitude. HWC loaded our …
Hearing about your positive experience with Anthony, Zach, and the entire team at Handle With Care Moving & Delivery is fantastic. We're thrilled that our crew made your move smooth and stress-free, from detailed coordination to on-time delivery.
Amazing professionals that helped with everything! Texted me alto advise they were on their way. We're fully dressed in uniform, very pleasant to work with. They listened to all of my concerns and worries. Did exactly as I asked. Very polite. Will definitely be using them again. Pricing was very reasonable.
It's wonderful to hear that you had such a positive experience with our team at Handle With Care Moving & Delivery. Providing attentive service and ensuring peace of mind is what we aim for, so it’s great to know everything went smoothly for you.
I have made dozens of moves in my life - some local and a few across the country. This was by far and away THE BEST experience. It was a very complicated move, requiring two days and multiple households. Our wonderful crew -who we had …
It's fantastic to hear that our team made your move so smooth and enjoyable. They truly work hard to provide a seamless experience, and it’s wonderful to know they made an impression. We appreciate your recommendation and look forward to being there for your next move when the time comes! 🙌🚚 …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient staff37
- careful movers18
- efficient movers17
- professional movers16
- reasonable pricing13
- cross country move5
- large move4
- interstate move3
- speedy movers3
- whole house move2
What the company says about itself
Taken from Handle With Care Moving & Delivery - Ann Arbor’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…competitive, we will meet or beat our licensed and insured competitor’s rates ba”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“, we will meet or beat our licensed and insured competitor’s rates based on compa”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Packing Services & Materials Free Quote About Us Join Our Team Reviews Moving S”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- birdeye.comreviews
- chamberofcommerce.comdirectory