Wondermove
Moving and storage service in Ann Arbor, Michigan
Google rating
4.8
Ratings counted
410
Are 1 or 2 star
5.9%Around typical
The rating breakdown
24 of the 410 ratings in Google’s published star breakdown for Wondermove are one or two star.
Against other listings in Ann Arbor
About the same as the middle of the 16 listings in Ann Arbor we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 380 | 92.7% | |
| 4 star | 5 | 1.2% | |
| 3 star | 1 | 0.2% | |
| 2 star | 8 | 2.0% | |
| 1 star | 16 | 3.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Wondermove at 5.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Wondermove, counted by matching the words they used.
- Damage to belongings5 · 63%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Wondermove. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
It is my fourth time using movers and by far the worst experience I ever had. It makes me wonder if all these 5 star reviews are fake. My review is honest and I have the receipt and photos to back it up. Damaged walls at my old home and my new, dropping furniture, pushing furniture on my hard wood floors, breaking my couch, scratching my freezer...it was already a horrible day on what should be an exciting day for me and my family.
I moved from an apt to a condo back in Aug. 1. They showed up unprepared to pack and dismount the TV. I waived the packing since they couldn't get the material and I had to let them borrow my toolkit so they could unmount the TV. 2. I spoke extensively about protecting the carpets because they had just been cleaned. I was assured they would put down cloth to protect the carpet. The cloth they put down was dirty and stained the carpets...but their boots didn't. 3.
After extensive research, we determined there was a bug in our software that was preventing notifications to be seen by our entire staff when specific conditions were met. This occurred to customer's with "completed" jobs but whose accounts … More
It’s a busy moving season so the guys are being severely overworked. By Wednesday they had already put in a 40 hour week. The 3 person team would have been inadequate for my move, even without the heatwave. There should have been 4 fresh guys. Only 2 showed up who were dragging from the beginning. They called for help, got 2 guys for 45 minutes after they had already worked a full shift. Later a 3rd guy came after working a full day as well. This made the move take much longer than estimated.
Absolute worst moving service I’ve ever used. They they ran off with our tv mounts, stands, and screws. They told us we would not be charged for the extra man as he was training and they may move slower. They then took close to 8 hours to move a 2 bedroom. We were then charged for their extra time, increasing our quote-to-cost by 33%. Not to mention many items were broken and shattered upon opening, and they left other people’s belongings here. They also tried to charge us for TV boxes we already paid for.
Hi Xan, I’m sorry your move did not meet expectations. Our time logs show the crew was … More
Pick up amd delivery of packing materials was fine, but delivery of items to my new apartment (after I paid) was done poorly as is the consistent theme of the reviews, and boxes were damaged. Once they get paid, they stop caring (because I paid before delivery of my items, big mistake) and don't even do a passable job.
I hired this company to move my girlfriend into my house and the experience was unbelievably bad. Upon arrival, the driver immediately backed the moving truck directly into the utility lines connected to her house, ripping the cable and …
They tried to leave after only half of our house was loaded. They came back but ultimately left 1/4 of our possessions in our old house! The furniture and boxes they did move, they banged into the freshly painted walls. They lost the …
I have moved many times in and Ann Arbor and never have I had experienced such a bad crew and company. The crew that came was extremely slow and downright lazy. I would find them literally sitting in the truck talking to each other, …
Dear Kristi, We sincerely apologize for your moving experience. Campus Concepts maintains high expectations for the services we provide our valued customers. However rare, damages can occur and we train our employees to mitigate these instances as much as possible which had led to an exceptionally…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast11 · 69%
- Professional and courteous7 · 44%
- Careful with belongings5 · 31%
- Kept in touch4 · 25%
- Turned up when they said3 · 19%
Counted across the 16 four and five star reviews we have read for Wondermove. A review can mention more than one thing.
In their own words
Sal, Pat, and James did a fantastic job moving us locally in Ann Arbor. They showed up on time and worked quickly. They communicated clearly and handled our objects carefully. Furniture disassembly and reassembly was extremely helpful and made our move much easier! Will recommend to anyone moving in the AA area
We appreciate your support and your feedback. Thank you for moving with Wondermove!
Wondermove completed a local move for us July 17, 2026. The expertise, patience, and kindness shown by all seven gentlemen was exceptional. Special thanks to head mover Ed and his top lieutenants Kenny and James. They directed Sal, Sherman, Turk, and Noal so the entire team performed professionally and efficiently. Josh in the office always addressed our questions and made us feel like valued customers. This company also does long distance moving. I highly recommend them for any moving job you may have.
Thank you for taking the time to leave us a review. We appreciate your support.
Cannot say enough good things about these guys. We hired them for two hours for labor to help with loading our U-Haul, hoping they could move our heavy furniture and we’d make do with with the rest. In two hours they had our 26’ truck fully methodically loaded, and we ended up not needing the trailer we were sure would be necessary, saving us a few hundred dollars with U-Haul. Would highly recommend.
Thank you for sharing your experience. We'll be sure to pass your compliments along to the crew.
I love this company! From the beginning of communicating with Josh (great communication and so helpful) to the movers (Sal, Caleb, and Jonah) doing a great job. Everybody was so professional and helpful. Moving can be very stressful and they made it so easy. I can't say enough good things about all of them!
Thank you for the great review! We appreciate the opportunity to help with your move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling42
- polite staff41
- professional movers28
- smooth move26
- efficient movers12
- furniture handling11
- local move9
- moving heavy items5
- careful crew4
- easy scheduling3
What the company says about itself
Taken from Wondermove’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Contact Us Credentials (734) 545-5617 Free Quote Moving Day SHouldn’t Feel LIke a”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- facebook.comsocial