Happy Home Moving
Mover in Los Angeles, California
Google rating
4.9
Ratings counted
1,235
Are 1 or 2 star
3.3%Around typical
The rating breakdown
41 of the 1,235 ratings in Google’s published star breakdown for Happy Home Moving are one or two star.
Against other movers in Los Angeles
2.1 percentage points higher than the middle of the 21 movers in Los Angeles we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,174 | 95.1% | |
| 4 star | 15 | 1.2% | |
| 3 star | 5 | 0.4% | |
| 2 star | 5 | 0.4% | |
| 1 star | 36 | 2.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Happy Home Moving at 3.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Happy Home Moving, counted by matching the words they used.
- Damage to belongings6 · 67%
- Items missing or never delivered1 · 11%
- Crew conduct1 · 11%
- Stopped responding1 · 11%
Counted across the 9 one and two star reviews we have read for Happy Home Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
While there are many details to share regarding all the ways this move went wrong because of this company, the shortest answer is please take your hard earned money elsewhere. Despite providing details of the move occurring within the same complex, needing packing and unpacking, the company sent us two hardworking people that have no experience. The company says wardrobe boxes and supplies will be provided.
Worst experience ever. They took 2 full hours to move a one-bedroom apartment with fewer than 15 boxes, plus a TV and a bed. On top of that, it took them 30 minutes to drive just 0.5 miles to the new apartment. It honestly felt like the movers were intentionally working slowly to reach the 3-hour minimum and charge extra. When I raised this issue, customer service completely stopped responding. This was by far the most frustrating moving experience I’ve ever had.
Do not use them! They are liars and untrustworthy! They destroyed all of my kitchen appliances during the move and then lied about it. They destroyed my microwave, 300 dollar ninja airfryer, and refrigerator!! They only offered me 70 bucks and tried to trick me into not leaving a review! It took them over a month of back and forth just to receive the most basic compensation. Again 70 dollars for over 500 dollars worth of destroyed appliances! Never pay cash and do not use them!
DO NOT USE HAPPY HOME MOVING, PLEASE!!! Go with another company for your own peace of mind!! I've used them several times before, and even had left them a positive Yelp review in the past. But this time, it was an UTTER DISASTER. They damaged the home we were moving out of, many pieces of furniture, and the home we were moving into. This even included BREAKING A WALL, which can be seen in my photos.
DO NOT USE THIS COMPANY I do not recommend Happy Home Moving. The company itself is suspect. To be clear, my complaint concerns the company itself—not the individual movers. The workers worked hard throughout the move, and I appreciated their physical effort. I provided them with water, Gatorade, and protein bars to help sustain them while they worked.
Do not use them! When I used them for my most recent move, they damaged multiple pieces of furnitures and left marks on our walls in our new and old units. I reached out to them about the damaged furniture (which we watched them drop) and they denied having done it. They were also beyond slow to the point where we ended up helping to speed up the process. We also spent the day prior moving the majority of our things. They have yet to respond to our emails since.
Slow, caused damage to our stuff, and our mover told us to lie about how many hours they worked so they could pocket extra money from the company. Complained and they said we were wrong despite watching the damage occur. Would put 0 stars if I could. Avoid!
In a few words, this company took 2x longer than what was scoped by them, damaged some items and lost small pieces to another, and denied damage to those items. I even had to help the movers myself at the end because of how long it was …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 45%
- Worked hard and fast7 · 35%
- Careful with belongings4 · 20%
- Turned up when they said3 · 15%
Counted across the 20 four and five star reviews we have read for Happy Home Moving. A review can mention more than one thing.
In their own words
I work with this company for many years now. They just moved my family member. They prove over and over how good they are. Fast. Efficient. Careful. Respectful.
Just finished the move and everything went great. Movers were incredibly polite, arrived on time, and took great care with my belongings. Their time estimate was right on. My neighbor recommended the company to me. I’d use them again. Thanks for making this so stress free.
We had an excellent experience with Happy Moving company. Max and Eldar were absolutely outstanding—professional, courteous, and incredibly helpful throughout the entire move. They handled our belongings with great care, worked efficiently, and made what could have been a stressful day feel easy and organized. Their positive attitude and willingness to go above and beyond were truly appreciated. Everything arrived safely, and the entire process went smoothly from start to finish.
These were the fastest most professional movers we’ve used. They moved our one bed in 3 hours flat, and managed to fit our large sofa up a narrow set of stairs. The protected our belongings well and managed to bring far more items in the allotted time than expected. We had initially said only large bulky items but they powered through and brought everything in the house. We couldn’t be happier.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff273
- respectful staff50
- professional movers37
- no damages30
- careful moving9
- furniture moving9
- quick move9
- moving speed7
- no hidden charges6
- last minute move3
What the company says about itself
Taken from Happy Home Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“Rated #1 Movers LICENSED, BONDED, AND INSURED RELOCATION COMPANY Happy Home Moving ®”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“Angeles 626-365-0407 California Get a free Quote Get a free quote × Please enable”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
Show the text this came from
“Why We’re Rated #1 Movers LICENSED, BONDED, AND INSURED RELOCATION COMPANY Happy H”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“65+ reviews Why We’re Rated #1 Movers LICENSED, BONDED, AND INSURED RELOCATION COMPANY”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews