Heartland Storage
Self-storage facility in Lafayette, Indiana
Google rating
4.7
Ratings counted
243
Are 1 or 2 star
6.2%Above typical
The rating breakdown
15 of the 243 ratings in Google’s published star breakdown for Heartland Storage are one or two star.
Against other listings in Lafayette
2.7 percentage points higher than the middle of the 11 listings in Lafayette we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 213 | 87.7% | |
| 4 star | 11 | 4.5% | |
| 3 star | 4 | 1.6% | |
| 2 star | 5 | 2.1% | |
| 1 star | 10 | 4.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Heartland Storage at 6.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 21%
Counted across the 19 four and five star reviews we have read for Heartland Storage. A review can mention more than one thing.
In their own words
The people in charge of day to day operations are friendly and helpful. The lot getting back to to the storage needs little smoothing out.
Hi, Duane. Thanks for taking the time to share your positive experience. We truly appreciate it!
Very well maintained facility. Been using them for a long time and never had any issues. I believe they are under new management/ownership but transition was excellent. Neil the gentleman that runs the place is awesome to work with and extremely accommodating.
Thank you for your positive feedback and for being a loyal customer. We're delighted to hear that you find our facility well-maintained and that the transition in management has been smooth. It's great to know that Neil has been accommodating and a pleasure to work with.
I've had a great experience with Heartland Storage. I stored my RV in one of their indoor units for the past year and never had any issues. The facility always felt secure, and I was able to perform all of my RV maintenance there without …
Thank you for sharing your positive experience with Heartland Storage. We're delighted to hear that you found our facility secure and well-managed, and that Neil provided excellent customer service.
Trying to find a storage unit that fits your needs is time consuming and exhausting. Neil was great to work with taking time to show me around and suggest options. Glad I checked in at Heartland Storage
Thank you so much, Brian! We're thrilled to hear that Neil took such good care of you and made the process of finding the right unit so much easier. We'll be sure to pass along your kind words to him — he'll love hearing this feedback. … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff18
- friendly management13
- clean unit5
- issue resolution4
- ease of use4
- rates3
- helpful site manager2
- provided lock2
- locked gate2
- covered storage space2
What the company says about itself
Taken from Heartland Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…parking Fully fenced and gated facility 24/7 video surveillance for added security W”Raw text captured from the page, including any surrounding navigation.