Premier Storage Powered by StoreEase
Self-storage facility in Lafayette, Indiana
Google rating
4.6
Ratings counted
107
Are 1 or 2 star
8.4%Above typical
The rating breakdown
9 of the 107 ratings in Google’s published star breakdown for Premier Storage Powered by StoreEase are one or two star.
Against other listings in Lafayette
4.9 percentage points higher than the middle of the 11 listings in Lafayette we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 95 | 88.8% | |
| 4 star | 3 | 2.8% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.9% | |
| 1 star | 8 | 7.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Premier Storage Powered by StoreEase at 8.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Premier Storage Powered by StoreEase, counted by matching the words they used.
- Price rose after the quote1 · 17%
Counted across the 6 one and two star reviews we have read for Premier Storage Powered by StoreEase. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Update 2: I just visited my unit to discover that when installing the digital lock I didn't want, they cut up the quite expensive lock I'd bought originally. I was assured this wouldn't happen when they refused to allow for me to be present at the lock changing. Thank god I should be out of here by the end of next month! Update: three weeks out and my gate code still doesn't work and ZERO contact from customer disservice. Their actions speak louder than their words here.
Good Afternoon Bryan, we apologize for your experience and appreciate you reaching out with your feedback. A couple of things to clear up for other customers who will read your review: … More
Of I could give this place negative review I would !! I have had nothing but problems here since they switched to these new owners from cube smart. Even more so with in the past month. When they put Bluetooth locks on the units. I have had emails and text 4 or 5 different times about management opening my unit because "tendent left phone in locker" when I have never left my phone in my unit or called someone to unlock it .
Hi Anna, thank you for bringing this to our attention. We take your concerns seriously and are investigating the situation further. Our facility team is trained to maintain the facility and only enters a unit with just cause as outlined in … More
While doing transactions online is convenient in many ways, if there are problems... oh dear not so convenient. First the txt I received contained incorrect information, so I had to call the virtual manager. Then, the gate code did not work, another call to VM. Then, the map did not show the unit I rented. I searched for 10 minutes before figuring out where it must be. Then, there was a lock on the door for which I had no code. Yes another call to VM.
Hi Sharon, Thank you for taking the time to leave your feedback. We hate to see that your experience was less than desirable at move in. We appreciate you taking the time to speak with our team and believe they were able to fully resolve … More
The price was pretty great. It has gone up a good bit since we started using the storage unit there 8 months ago. Even after eliminating all but one form of payment on their website, they still cannot get the automatic payment to go through the checking account like it's supposed to.
Hi Tabitha. Thank you for sharing your feedback. We understand rate changes can be frustrating, and we do our best to keep pricing competitive while covering the rising costs of maintaining and operating the property.
This unmanned place is very difficult to work with. They have had a wasp nest on the door of my unit for 2 months. All I have to talk to is someone online, who cannot give me a time and/or date when it will be removed. This is the worst storage facility I've ever used.
Hi Nessa. We appreciate you taking the time to reach out to us regarding your unit. Though not physically on site, our Virtual Managers are ready to assist with any concerns you may have.
Joyce was a Great help. She did her job great. BUT my rental price was raised 2 times in a 6 months time. They know it's not worth moving my stuff out . After the 2nd hike I moved out before it took affect. They have a great racket in taking advantage of people.
We are sorry to read this Kenneth, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 15%
Counted across the 13 four and five star reviews we have read for Premier Storage Powered by StoreEase. A review can mention more than one thing.
In their own words
Jalen and TJ were very helpful with the process of getting my storage unit and closing it. They were both very professional
Hi Brandon! We're happy to hear Jalen and TJ made your storage experience a positive one. Thank you for recognizing their professionalism and assistance. We appreciate your feedback and thank you for choosing StoreEase!
Their customer service is amazing!!! I was locked out of my unit due to app crashing and battery low on door. Ammar was amazing! I was stressed to the max and he was so patient with me walked me through how to change the battery and then called me back to make sure I got in ok. I was literally ready to cry from stress and he was my hero!! Shout out to Ammar for the best customer service and having patience when I didn't! Give that man a raise for dealing with me!
Hi Jessica! Thank you so much for sharing this experience and for the 5-star review! We understand how stressful that situation must have been, and we’re so glad Ammar was able to help and support you through it. His patience and dedication … More
I was interested in getting a unit to store my bad habits of over collecting. Spoke with a gentleman by the name of Keatan. He was really helpful and took the time to explain everything to me properly. I didn’t end up renting, but I recommended others who did in fact end up getting a unit.
Hi! We really appreciate your kind words! Providing helpful and informative service is always our goal, and we’re happy we could make the process easy for you. Thanks again for the recommendations and support!
D’Licia called me not even 24 hours after setting up for my storage unit, she was so nice, very kind & made sure all of my questions were answered, I definitely recommend this place for your storage, very clean, very secure and locked up! And the prices are very affordable! ♥️
Hi Mollie, thank you so much for the kind words! We're thrilled D'Licia took such great care of you right from the start. That quick, thoughtful follow-up is exactly what we aim for. So glad you're finding the unit clean, secure, and a great value. Welcome to StoreEase!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rental process4
- clean unit3
- climate control3
- ease of access3
- easy to get into2
- climate controlled units2
- gate code2
- move out process2
- articulate staff2
- promptness2
What the company says about itself
Taken from Premier Storage Powered by StoreEase’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“A few of the features we offer include: 24/7 unit access Digital Video Recording Ful”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- mapquest.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory