MyPlace Self Storage
Self-storage facility in Lafayette, Indiana
Google rating
4.9
Ratings counted
735
Are 1 or 2 star
1.9%Unusually few
The rating breakdown
14 of the 735 ratings in Google’s published star breakdown for MyPlace Self Storage are one or two star.
Against other listings in Lafayette
1.6 percentage points lower than the middle of the 11 listings in Lafayette we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 677 | 92.1% | |
| 4 star | 30 | 4.1% | |
| 3 star | 14 | 1.9% | |
| 2 star | 5 | 0.7% | |
| 1 star | 9 | 1.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is MyPlace Self Storage at 1.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for MyPlace Self Storage, counted by matching the words they used.
- Damage to belongings1 · 13%
Counted across the 8 one and two star reviews we have read for MyPlace Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Units were hot and humid. Bathroom facilities were locked and employees unavailable to allow access, rodents had damaged our household goods. cubesmart raised our rate from $100 to $133 in one month.
Hi Michael, thank you for your review. As our valued customer, your experience is so important to us. Please email [email removed] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
I have rented this storage unit for over half a year and have had nothing but a bad experience since the beginning. They recently sold to Cubesmart and things have went even more downhill from there. Rent prices go up basically every month and you will never be able to get ahold of anyone at the facility. I would not recommend this storage unit unless you want to pay a ridiculous amount. Also i was recently informed that they have had mouse problems since january and that is still a problem today.
Thank you for your review, Ashley. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store … More
I recently rented a unit for $38 a month and when I went to pay my bill this month it was 56 and is now owned by a different company I got one letter in the mail and was under the impression that that was the company that was doing the insurance but apparently it's the company that has now taken over extra storage space I did not agree to $56 a month and I think it's wrong to charge me a new price without contacting me or me signing a new contract
Alicia, we are sorry you experienced this and would like to make it right. We sent notices to all customers about the change and perhaps did not have accurate contact information for you from prior management.
Worst experience ever will be going to Self storage here in Lafayette!! They don’t know what they have in units per store. They will not honor pricing when they send someone to another location. Lost a customer here!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 12%
- Professional and courteous2 · 12%
Counted across the 17 four and five star reviews we have read for MyPlace Self Storage. A review can mention more than one thing.
In their own words
Had a headache of a day and accidentally turned in my key for my apartment key. Found out when I got there. Keatan was very helpful at the counter and even offered to watch my stuff while I went back to get the key. Great service and very friendly staff. He had no issues and had a great, helpful, positive attitude the entire time.
Hi Adan, Thanks for the 5 stars! We’re thrilled you had a great experience with MyPlace Self Storage and hope to continue meeting your storage needs. … More
Darren was so helpful. I lost my key during my move and he quickly and expertly got me into my unit. He turned a worrisome and stressful situation into a quick and painless one. All with a good natured attitude. Thank you Darren!
Rented a unit to store my son's belongings during summer break from Purdue. Keaton provided great customer service, explaining various points along the way with clarity and sufficient detail while being courteous and professional. Facilities are clean and well-maintained. Overall, a very pleasant experience.
Hi Wayne, Thank you for sharing your positive experience with us! We're delighted to hear that Keaton provided you with great customer service and that you found our facilities clean and well-maintained. We appreciate your kind words and look forward to serving you again in the future.
Kind and helpful... didn't appreciate my forced 1st month free when I wasn't planning to use the unit until the tail end of the month. Kinda throws out that promo, was told two different options. Only received the lesser of the two.
Hi Kelsey, Thanks for the 5 stars! We’re thrilled you had a great experience with MyPlace Self Storage and hope to continue meeting your storage needs. … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff23
- clean facility22
- loading dock5
- temporary storage4
- climate controlled4
- temperature control3
- helpful team3
- neat storage3
- locker3
- free to use carts2
What the company says about itself
Taken from MyPlace Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…options, and friendly staff. With over 30 years of experience, we have helped fill the”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- superpages.comdirectory
- birdeye.comreviews
- yelp.comreviews