Homegrown Storage Longview
Self-storage facility in Longview, Texas
Google rating
4.6
Ratings counted
75
Are 1 or 2 star
6.7%Above typical
The rating breakdown
5 of the 75 ratings in Google’s published star breakdown for Homegrown Storage Longview are one or two star.
Against other listings in Longview
1.5 percentage points higher than the middle of the 17 listings in Longview we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 61 | 81.3% | |
| 4 star | 8 | 10.7% | |
| 3 star | 1 | 1.3% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 6.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Homegrown Storage Longview at 6.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Homegrown Storage Longview, counted by matching the words they used.
- Damage to belongings1 · 20%
Counted across the 5 one and two star reviews we have read for Homegrown Storage Longview. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
All of my mother's things got ruined because of a water flood! 75% of her things were ruined including pictures that can't be replaced and a brand new bed dresser and night stand😞 I will not recommended this place …
This place sucks horribly. We were supposed to be set up on auto pay and apparently the guy working had dementia and they randomly got new owners after we already canceled our storage and the new owners/managers are telling us we owe $900 for what??? Our cancelled storage building. I’m sorry it wasn’t registered at cancelled we haven’t even looked at the storage in almost a year. What a joke they are.
Jaci, There has been another change of ownership and we look forward to assisting our tenants with the best customer service possible. Thank you for taking the time to leave feedback.
Won a storage container here to clean out but everything was wet roof where insulation was failing in from roof leaking everything in storage was wet and been under water for sometime nothing in storage was any good waste of money had black mold on furniture and boxes clothes where molded together from being under water this storage unit is also located next to a creek as we noticed later
Went to buy some furniture off a friend so can't say much on prices or security. But will say the drives need to have a magnet and broom run across them several times!!!! screws and nails everywhere!!! I picked up 2 screws in new tires, I …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 11%
- Professional and courteous2 · 11%
- Turned up when they said1 · 5%
- Price matched the quote1 · 5%
- Kept in touch1 · 5%
Counted across the 19 four and five star reviews we have read for Homegrown Storage Longview. A review can mention more than one thing.
In their own words
Was able to secure a spot and get access for after hours over the phone, customer service was great, friendly and efficient.
Thank you for the positive feedback Sean!
Excellent customer service and very helpful with great pricing. Highly satisfied
Thank you, Skyler - we appreciate your positive feedback! Thanks for choosing Longview Storage!
I went online and found the storage facility that was closest to my new house. Found their web site, picked the unit size I wanted and started filling out the application. Before I was done with it I got a call from the office here and answered a few questions. They set my code for me to get in and told me to finish the application and I would be good to go. I made my first payment right then and went to check it out my code worked the first time and I have had no problem with anything to date
I reserved a unit online. Then due to circumstances I needed a smaller one. I called to make the changes. It was no problem at all! The lady there is really nice and helpful.
Thank you for sharing your positive experience, Dixie! We appreciate your feedback and are glad to hear that our staff was able to assist you with ease and professionalism. Thank you for choosing Longview Self Storage for your storage needs!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cleanliness6
- convenient location6
- security4
- driveway size4
- trailer3
- easy to work with2
- online reservation2
- climate controlled2
- camera surveillance2
- clean facility2