Hutchcraft Van Service
Mover in Bloomington, Illinois
Its address is in Normal, Illinois. It appears here because Google returns it for Bloomington.
Google rating
4.0
Ratings counted
22
Are 1 or 2 star
22.7%Well above typical
The rating breakdown
5 of the 22 ratings in Google’s published star breakdown for Hutchcraft Van Service are one or two star.
Worked out from 22 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Bloomington
16.6 percentage points higher than the middle of the 10 listings in Bloomington we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 15 | 68.2% | |
| 4 star | 1 | 4.5% | |
| 3 star | 1 | 4.5% | |
| 2 star | 1 | 4.5% | |
| 1 star | 4 | 18.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Hutchcraft Van Service at 22.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Hutchcraft Van Service, counted by matching the words they used.
- Damage to belongings1 · 20%
- Stopped responding1 · 20%
Counted across the 5 one and two star reviews we have read for Hutchcraft Van Service. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT USE! Broke or seriously damaged the legs on most of the chairs and tables. The large furniture is what I thought would make it. I was so wrong. I watched two of the loaders throw boxes up onto other boxes to reach unreachable heights in the truck. One box had glass in it as a could hear the items shatter when they did it. Too late to video. Guessing the box had the Haviland China or ceramic cat as those were the only items smashed to bits.
Filled out there online form and heard back from Julie very quickly. Spoke to her on the phone and sent the inventory list she requested. Waited a could of days but never heard back. Called and left her a message, but I never heard from her again.
Mr. Hines, we are so sorry that this was your experience with our company. Please know that this is not at all in keeping with our usual standards, and we will be looking into this situation in order to identify what happened and prevent … More
I have had two moves so far in the Army. This second move has prompted me to never again put my valuables in the hands of strangers. I don't know what kind of person thinks that packing boxes upside down inside other boxes makes sense, nor what kind of person thinks that OPENED LIQUIDS should be wrapped in the same box and wrapping paper as ELECTRONICS. Those kinds of people work here though. I called Hutchcraft during business hours for accountability or some sort of explanation on this.
Dear Robert, We are sorry to hear this was your experience. Julie and Cathy both remember speaking with you and trying to assist you. Our team also reviewed this with the packing crew and according to the inventory some of the boxes that … More
By far one of the worst experiences. The moving coordinator moved the loading day on the morning the packers were scheduled to come. Packers were supposed to be available for 2 days but only wanted to stay for 1 day. Upshot was that I had …
We apologize for any miscommunication. Carefully reviewing the documentation, we had only one day reserved for packing. Also, by allowing the moving crew to come in advance of the move, this gives us sufficient time to prepare and protect your home, to begin the inventory process of your…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Careful with belongings4 · 50%
- Worked hard and fast2 · 25%
- Kept in touch2 · 25%
- Professional and courteous2 · 25%
- Turned up when they said1 · 13%
Counted across the 8 four and five star reviews we have read for Hutchcraft Van Service. A review can mention more than one thing.
In their own words
Professional, experienced, efficient and cost effective!! I had a great experience on my recent move across 4 states in January. My driver kept me updated on details and the men assisting him with packing were courteous and careful with my belongings. I used this company on my prior move and will continue using them in the future!!
Thank you Karen! Our team really works hard at giving the best performance every time. Its great to hear when a customer is keeping us in mind for their next move. Let us know if there is anything else you might need. We are always happy to help.
Thank you for the ease in hiring help to unload my UHaul. The movers showed up on time and did a great job communicating and working with me. Again, Thank You for help!
Hutchcraft is wonderful. Julie in the office never was upset with all of my questions. Justin, the driver was amazing. He labeled every item and was so careful with our things. Travis and Ryan, the crew were so helpful. I couldn't be happier with Hutchcraft Van Service!
Dear Mrs. Wyatt, This was so nice to read. As a company we are so glad you had such a wonderful experience. Julie and Justin always have such a helping heart when it comes to our customers. We are so glad you were pleased.
the Chenoa library wishes to thank hutchcraft moving and storage for the donation of packing blankets.when they realized the blankets were for tne community library they even helped me load them. very nice people looking ,to help. thanks a million
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- the future3
- cost3
What the company says about itself
Taken from Hutchcraft Van Service’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“…the heartland of Illinois We began this family-owned business back in the 1940s, just as Ame”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…and moving throughout the country. Now, more than 79 years later, we’re one of the best moving com”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“. We have been a United Van Lines agent since 1953 and currently operate a large fleet of”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- bbb.orgreviews