In & Out Moving & Storage

Do NOT hire this company! They damaged all of our belongings and misled us to get us to sign the initial contract. They broke our tv, made us pay an additional $500 for packing items they then broke. There response was to “file a claim” which is $60cents per pound so a 65inch TV weighs about 600 pounds and the insurance would then pay less than $100 for a $900 TV. Initially we were told our stuff would arrive 2-10 days from pick up which then turned into 2-10 days from available date.

Overall a bad experience. The crew was friendly enough, but I had several bad issues: -- Showed up 45 minutes late -- Arrived with a truck half loaded with somebody else's stuff, so all my stuff didn't fit and I had to make extra trips on my own -- After telling them not to move my artwork and separating it from everything else, they moved one piece anyway...and broke it -- One of the crew got into an argument with my building manager about propping the door open with landscaping bricks and not leaving it attended…

ZERO STARS!! I’ve waited a couple weeks before leaving a review in hopes that Carlos (manager) would actually call back a very upset customer. However, since it’s been more than enough time I have to be completely honest with the TERRIBLE service I received from multiple people that work for this company! My set of movers were scheduled to arrive between 1-3pm, at 3:15pm I called and spoke with John, the rudest “message taker”(his words, not mine), and was told that he’ll let a manager know but could not promise…

We booked this company to move us a month in advance. We were given a 1 to 3 PM window. 3 PM comes. We call the movers and we're told that they had a job that was taking longer than expected; they would be wrapping up soon. A couple more hours go by. We call back around 5 now. Same story. They state that they would still be able to move us that day. It's 8 PM now. I call them again. The driver says he is on his way and it would be 25 minutes.

As a previous customer, I did not have hesitation to book with In and Out again. Hindsight is 20/20 and I will never use with them again and you shouldn’t either. I had MULTIPLE items damaged, shattered or completely broken. Not one of the movers copped to this damage and I, instead, came upon it all by finding objects and furniture strategically placed to where I wouldn’t notice until unpacking and when they were long gone.

We hired In & Out Moving & Storage to move us out of an apartment, store our belongings for 2+ months, and then move us to another city. The "move-out" is done and it went very well. Ellie (in the office) was great to work with. Moving team was very helpful and polite. Jose, the boss, was very knowledgeable and on top of things. Overall it was a good experience, although they were a couple hours late arriving.

We went with in and out moving because they were affordable. I told Megan when I first talked to her that I didn’t want to spend over $3,000. She got their quote down to $3200. I told her I couldn’t pay over that amount and told her I had big furniture. She said it wouldn’t be a problem and it wouldn’t cost anything over that amount. My husband and I even did several trips of moving things before the movers even got there.

This was by far the worst move I have ever had. I am a professional interior designer and move my clients in and out all the time and deal with moving companies on a daily basis. The lack of disregard and care they took for my belongings doesn't even make sense, as their sole job is to care for my belongings. The amount of damage they caused not only to my boxes, but every pieces of furniture and my brand new wood floors almost seems impossible to achieve. I have upwards of $3000 worth of goods ruined or damaged.