Indy Movers, LLC

I wouldn't even give the 1 star if I didn't have to ta be able to write this review. First they were advised my move was court ordered agreement and then they text that morning saying their crew was sick and we would have to do it another day. There was no more days. They knew it had to be out that day. Then I was ignored and left hanging till late afternoon when I got a text that said 3 guys and a truck were headed my direction.

The movers showed up 2 hrs late. I had to call multiple times to check on their whereabouts. We had 2 movers,and one of them was very professional and really fast and worked so hard, and I think the other guy was new. He tried but guy #1 carried the bulk of the work. I was then overcharged by at least $55, and when I called about it I was told I should have gotten a receipt to my email, which I never did, and he said he would look into the charges and call me back, and he never did.

THEY ARE THIEVES. PLEASE STAY AWAY. WHEN THEY MOVED ME I GAVE THEM SO MUCH STUFF FOR FREE BECAUSE I DIDN'T WANT A LOT OF THINGS. I GAVE THEM WINE, HUBCAPS, AND MORE. They stored my items because my house was not move in ready. When my items were finally delivered they hired a different company to bring my stuff. I thought that was weird but once I started unpacking I realized that my stuff had been rummaged through. So many things were missing.

The customer service and accountability of this company is greatly lacking. The movers did an okay job once they showed up to our house nearly an hour late. They were friendly and courteous and did a relatively nice job with the lack of equipment that they were given. When I booked this move with Indy Movers, LLC, I was very clear regarding my expectations for adequate care of our furniture as well as for our brand-new construction house that we were moving in to.

First, I was assured by the owner, Don, that two professional movers would arrive to load our truck correctly and tightly. One of the movers was in training and had to be told what needed to be done every step of the way. This training caused an obvious delay, a problem (for me only) when working by the hour. Second, the other employee was clearly exhausted when he arrived from working before our scheduled appointment, adding even more delay to their total time worked, again costing me more money.

We hired them for our move and we’re told that they would be here at a 11. One person showed up on time and an hour and a half Later two more People showed up, one with a small child They proceeded to take a very long time to load up our small house taking long breaks in between. When we got to our house the only experienced person who was working informed us that the two who were late went to go have a lunch break. About 45 minutes later they came back To unpack the truck.

Not really sure what happened but I decided to cancel service after sending the $100.00 deposit and confirmed another move with another company. The guy who visited was real nice, showed up on time, was realistic. But there was nearly a 50% increased difference between what he thought it would cost and the quote they ended up sending over an hour later.

I spoke to Tom to initially get a quote to compare with several others I received. When I called back to schedule the move, I asked for him to email me the quote so I had something in writing. It sounded like he could not find the details we originally discussed so I gave him the details again. He never did email me the estimate nor did he return my calls/messages. Needless to say, we went with another company who is more professional and responsive.