You Move Me Indianapolis

I am revising a positive review I left after our move several weeks ago. After unpacking, we realized that we were missing items. There were lots of things left at our house. (Of note, the move also cost about $2,000 more than we were quoted and we tipped the drivers an extremely generous amount). It took in total about 4 hours of work for us to clear everything out of the old house. To We bought pizza for the movers on moving day and they left all the trash on the floor of our old house.

Update: The company publicly replied to this review asking me to email them so they could resolve the issue. I did exactly that and sent a detailed email requesting the $200 refund I mentioned. They never responded. At this point it feels like the public reply was simply for appearances rather than a genuine attempt to fix the problem.

A week before my move I got a confirmation for my move. I then got a call asking if I could move my move to the next day. I called back several times and left two voicemails saying I couldn’t move the date. I never heard back from anyone. They are so hard to get a hold of. The night before my move (around 5 pm) I got a voicemail saying they were going to reschedule my move since they never heard back from me. They basically placed the blame on me.

Terrible company. They sent a bunch of kids who were reckless and unprofessional. They broke my big bedroom dresser, cracked my 55” TV, and broke an expensive big vase. When I filed a complaint they wouldn’t compensate the damages and only offered $150 for damages worth $1100. They don’t respond to emails and will take forever to pick up the phone. They make you sign the agreement after the move is done so you have no idea how damages are handled.

They brought a truck that was too big and they couldn't pull into the loading dock, my stuff took up 1/3 to 1/2 the trucks space. They left my move for two hours, off the clock, to help with another move and to give them tools that my two movers had, so they credited my an hour for the move. They came back with four movers to help speed things up. I asked if they were going to move my stuff into a smaller truck to pull into the loading dock, they said maybe. They still brought all items in the big truck.

(Date of move 12/27/2023) I made an appointment for my move to begin at 8AM. The team of movers arrived at 9AM. Upon arrival they got right to work. They wrapped all the heavy furniture that was to be moved. Matthew (team lead) did a great job explaining what was to happen and had the team move things quickly. Here is where things began to go downhill...Once You Move Me arrived at our new home, the driver (Matthew) was going too fast down the residential street.

This is the only company out of a dozen of moving companies I have contacted that ask you to pay 99 dollars to get a "binding estimate" for the move. First of all, "a binding estimate" does not exist. An estimate is non-binding by definition; they use the words "a binding estimate" just to trick people into paying them. Asking people to pay for something that by definition does not exist is a scam.

RUN‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️This was the absolute worst moving experience I’ve ever had!!! Now looking back it is a setup from the beginning!! I originally spoke with Chloe who seemed knowledgeable enough in her roll. That’s exactly what it was she played a roll. She convinced me that it would only take her team of three very experienced men five hours to move my belongings. I explained to her that we lived upstairs and that all of my furniture was extremely heavy!!!