Jaguar Moving

I just wanted the service to match the cost !As of 10/15/21 I’ve sent several emails , several pictures made serval calls no response and no resolution. I spent over $700.00 + to basically move my own things . Renting a truck & getting help from family would’ve been cheaper and more efficient! This company was an hour late due to their truck breaking down .Almost an hour late to the second destination which was 15 min away from the other …We were charred for traffic which we were told by the company “not their…

On March the 16th Jaguar moving moved a piano for me and left a deep scratch at least 20 ft in my wood floors. It’s so noticeable everyone that comes over is like… what happened? And also chipped my concrete at the front door where they just let it slide down leaving gashes right at my door. I promptly filed a claim. Here I am almost 10 weeks and no where close to have it taken care of. I have emailed, called, and emailed again with very little response from them.

My fiance recently left for the airforce and hired this moving company for me so I may have a relaxing move. However, this did not end up being the case. For context, I am a 5'1 girl and was alone 90% of the time with this man in my home during a vulnerable time of my life as i moved homes, so for what happened next, it was disturbing to say the least. I mentioned several times that i had a fiance, but this man still proposed a "sneakylink" to me behind my fiances back.

Tv was damaged (sometimes life happens) but movers spent almost an hour which we were charged for trying to fix it which they couldn’t. The moment it happened we called and were told the hour would be waived later after payment since we had to file a claim for the tv. Tv was fixed no problem. But we were promised over and over that after the claim was resolved we would get the hour charged removed but after back and forth communication the manager just completely ended up ghosting my wife without a refund.

We used Jaguar moving company twice; out of home and into storage, and a week later out of storage and into our new home. The first move was great. The second move was horrible. First, the second movers were not as efficient as the first, did not pack the truck well which resulted in repacking the truck and wasting a lot of time, while we are paying hourly. When they were moving our stuff into the new house they damaged the bed frame, executive desk, broke our banister on the stairs, and left a hole in the wall.

I can no longer recommend Jaguar moving. I had used them multiple times in prior years going from apartment to apartment, usually taking 4, maybe 5 hours for two guys. I made my hopefully final move into a house and scheduled them for 9am. I called around 9:20 to find out where they were, no one had contacted me. Said there was a personal emergency and it would be 10:30. 11 rolls around, still nothing. I call again because they are not keeping me updated, they finally arrive around 11:30.

Be careful when using Jaguar Moving. We selected Jaguar based on so many positive reviews and even paid more than what another well—known local mover offered. Unfortunately, we did not have a good experience. For Jaguar, “insurance” for damage is based on the item’s weight, not its value. The Jaguar movers dropped and irreparably damaged our $3200 glass table. Of course, we submitted a claim.

We moved in March of this year and were extremely pleased with our move so I did not hesitate to contact them again when we recently purchased a house. As pleased as I was with the first move I was equally disappointed in the recent move. In our move in March everything was completed in less then a day (the move was broken into two days of about 3 hours ea.) The only things we had added for our second move were two recliners, a sofa, loveseat and bed yet it took 7 hours one day and 10 hours the second day.