Jill's Movers
Google rating
4.0
Ratings counted
52
Are 1 or 2 star
25.0%Well above typical
The rating breakdown
13 of the 52 ratings in Google’s published star breakdown for Jill's Movers are one or two star.
Against other listings in Lansing
22.4 percentage points higher than the middle of the 19 listings in Lansing we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 38 | 73.1% | |
| 4 star | 1 | 1.9% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.9% | |
| 1 star | 12 | 23.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Jill's Movers at 25.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Jill's Movers, counted by matching the words they used.
- Damage to belongings3 · 33%
- Late, delayed or a no-show3 · 33%
- Price rose after the quote1 · 11%
- Crew conduct1 · 11%
- Stopped responding1 · 11%
Counted across the 9 one and two star reviews we have read for Jill's Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
When I first spoke with this company I was very clear on what I had to move and where I was moving. I actually spoke with someone on more than one occasion regarding my move. They were twenty miles away and could have come to look at the items. The mover tried to tell me he was only going on what I said - they knew. Long story short and sad. They conveyed a price and then charged me three times the amount. They then said that the drive time alone, which they knew the distance all along, was more than their quote.
Jill’s movers were supposed to be at my home between 9-11am today. They never showed up. I called 10 times with no answer or response to my voicemails. I can’t even begin to explain how big of an inconvenience this is. We even got a confirmation call a couple weeks ago.
Very disrespectful driver for Jills movers truck in line to pump at gas station. Line up was waiting. Driver went inside for AC just to talk on phone. Inconsiderate of others waiting. I certainly wouldn't want that kind of selfishness being part of my move no matter how cheap!!.
Good morning 🙂 I’m sorry you felt this way, I have been In touch with both the driver and the cashier at this speedway location and they both said the same thing. Yes the driver was inside on the phone but he was in fact standing in a line … More
I guess you get what you pay for...this company is a lot less expensive than the big moving companies. I thought I would give them a shot. I should have known from the beginning when I couldn't get any verification/confirmations in writing. I had requested several times some kind of contractual email, but received nothing. I kept my fingers crossed that they would show up for the move and they did, but were 30 minutes late. There was no phone call to let me know they were running late.
The individual movers are hard working but the operations manager is unreliable. When we initially spoke to book our move, the operations manager enthusiastically said it would be no problem at all to pack a pod, and declined to do a walkthrough even though I specified this would not be a "typical" move as we sold our home furnished.
I thought I must have horrible luck, but to my dismay I read another review saying they were also stood up. I was scheduled for a move on Saturday and no one showed up. I called in and they said the scheduler made a mistake and took me off the schedule. They said they could not come out today but would try to put a team together for Sunday and he would call me back. He never called so I called them. Then apparently my number broke because they wouldn’t answer the phone. Nor did they ever call again.
Stay away especially dont book the Grand Rapids area. The lie, try and change the price once they get there, they arrived hours late then had the audacity to start the clock when they left their last job, which I guess was over 30 minutes …
Hi Chris, Im sorry to hear that so many things went wrong during your move. I’ve tried searching your name in our records and nothing comes up. I’d be more than happy to assist in making this right. Please feel free to contact us at [phone removed] Monday- Friday 9 AM to 5 PM thank you! Jill
I have never been stood up by movers before so imagine my shock while I waited and watched the time tick down as well as my lease expiring at the same time! To be frank, the person I talked to, let's just call him "J" was initially …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 46%
- Turned up when they said4 · 31%
- Worked hard and fast3 · 23%
- Careful with belongings2 · 15%
- Kept in touch2 · 15%
Counted across the 13 four and five star reviews we have read for Jill's Movers. A review can mention more than one thing.
In their own words
We had Travis & Derek move us today. They were courteous, friendly, clean and most importantly careful with our belongings at every step. They moved quickly and efficiently with zero problems to report. We would highly recommend Jill's Movers and Travis & Derek specifically! Thanks guys!
Communicated well, on time, and very helpful on the day of. Travis and his partner went above and beyond.
We have never used a mover before & what a great experience starting with Jill’s Movers. Drew & his crew of Sunsheine & Tristan arrived right on time & didn’t stop working until it was all finished. We had 4 storage units & Drew really knows how to load a truck. He was organized & expedient & they all took great care! While unloading, Sunsheine took the time to organize our boxes, so we could find things easier! All in all, a great experience!! Would definitely use them again.
Jill's movers did a great job with my move in October! Travis and his partner were professional and navigated difficulties with ease (rain and furniture size issue). I appreciated the clear communication throughout the whole process to ensure I was a part of decisions related to the move. I would definitely use this company again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- punctuality7
- friendly movers3
- fee3
- scheduling3
- efficient moving2
- polite crew2
- credit2
- piano moving2
- careful handling2
- item protection2
What the company says about itself
Taken from Jill's Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises financingsays on their website
Show the text this came from
“JOKERBOLA LINK. Elush Service Provider Financing Options Trade-in Traveller’s Reservation Suppor”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory