Morse Moving and Storage
Google rating
4.7
Ratings counted
211
Are 1 or 2 star
5.7%Around typical
The rating breakdown
12 of the 211 ratings in Google’s published star breakdown for Morse Moving and Storage are one or two star.
Against other listings in Lansing
3.1 percentage points higher than the middle of the 19 listings in Lansing we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 191 | 90.5% | |
| 4 star | 8 | 3.8% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 0.9% | |
| 1 star | 10 | 4.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Morse Moving and Storage at 5.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Morse Moving and Storage, counted by matching the words they used.
- Damage to belongings1 · 13%
- Items missing or never delivered1 · 13%
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for Morse Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
[***** I CANNOT EMPHASIZE ENOUGH. IF THESE PEOPLE RUIN YOUR BELONGINGS THROUGH INCOMPETENCE, ALLIANCE'S INSURANCE WILL NOT PAY YOU. YOU HAVE BEEN WARNED****] Changing to one star because they’re refusing to replace the kayak they destroyed due to completely incompetent movers. Also deleting the one nice thing I said since they’re featuring that dishonestly in their reviews!
Please don’t hire these people. I’ve heard Two Men and a Truck are great and I’m sure Corrigan would do a fantastic job. Our “move coordinator” quit and no one told us. So when no one showed up on move day, we couldn’t get a hold of anyone. …
Thank you for allowing Morse Moving/Allied Van Lines to assist you with your relocation. I apologize that your move did not go as planned. We appreciate feedback from our customers so that we can work with our crews as your business is very important to us.
We moved with Morse Moving in late December. We went with this company based on a recommendation. We were initially told this would be a two day move, even after we expressed that we did not think we were moving enough stuff to need a two …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast8 · 53%
- Professional and courteous6 · 40%
- Careful with belongings4 · 27%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for Morse Moving and Storage. A review can mention more than one thing.
In their own words
From the initial visit and bid, through the moving prep help from Annmarie, the frequent contact, packing day with Eric and Dan, and moving day with Eric, Dillon, and Roy - everything was first rate. Packers were trained. Movers protected our house and possessions. Move was efficient and friendly. Would definitely use Morse again.
Thank you, Gregory! We're glad to hear that your experience was first rate from start to finish. It’s great to know that Annmarie, Eric, Dan, Dillon, and Roy made your move efficient and friendly. We look forward to assisting you again in the future!
I was so impressed from the top level of communication from Brittany, and Megan (office staff ). Then Eric updated me to their precise arrival time. Eric and Dillon wrapped and moved my belongings with care, expertise, and expediency. I would highly recommend. Eric and Dillon were top notch and cared about their work.
Thank you, Jean! We appreciate your kind words about Brittany, Megan, Eric, and Dillon. It's great to hear that our team's communication and care made a positive impact on your experience. Your recommendation means a lot to us!
Thank you to the whole crew at Morse Moving for moving me! Pat, Eric & Rod were fantastic! They were friendly, efficient, patient & terrific! We received great preparation help from Ben Theile & our personal liaison AnnMarie! Our mover Eric walked me through every room to insure we had everything! They were all very personable & hard workers! They were terrific communicators & so kind & accommodating! Thank you all! Sincerely, Therese Grant
Thank you, Therese, for your wonderful review! We're glad Ben, AnnMarie, Eric, Pat and Roy made the moving process smooth and enjoyable for you and your sisters. Your kind words mean a lot to us!
Very impressed with attention to details and coordination that Annmarie provided. Katie was great also and got the process started by coming over to do walkthrough and was able to meet my move timeline during holiday weekend. Steve and his crew worked hard during some pretty hot weather and worked with me on some last minute changes. This was a huge improvement over my previous move 5 years ago, would definitely recommend.
Thank you, Tom! We appreciate your kind words and are glad to hear that Annmarie, Katie, and Steve were able to assist you effectively during your move. Your recommendation means a lot to us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff49
- courteous staff16
- efficient movers6
- smooth move6
- moving crew5
- dedicated staff3
- careful with furniture2
- careful loading2
- quote process2
- outstanding crews2
What the company says about itself
Taken from Morse Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Morse Today! Call: 888-616-2810 GET A FREE QUOTE MENU MENU Home Moving Services Local Mo”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…the best movers in Lansing, MI. With over 60 years of experience in the industry plus amaz”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“…serving Lansing and surrounding areas since 1954. With 60+ years of experience, we provi”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…or virtual estimate. Are You a Licensed and Insured Lansing Moving Company? Abs”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“…estimate. Are You a Licensed and Insured Lansing Moving Company? Absolutely! We”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“Detroit residents & businesses Family-owned & operated business Award-winning a”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- yelp.comreviews