JML Piano
Piano store in Fayetteville, North Carolina
Google rating
4.8
Ratings counted
61
Are 1 or 2 star
4.9%Around typical
The rating breakdown
3 of the 61 ratings in Google’s published star breakdown for JML Piano are one or two star.
Against other listings in Fayetteville
About the same as the middle of the 18 listings in Fayetteville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 55 | 90.2% | |
| 4 star | 3 | 4.9% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 4.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is JML Piano at 4.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for JML Piano, counted by matching the words they used.
- Damage to belongings1 · 50%
- Items missing or never delivered1 · 50%
Counted across the 2 one and two star reviews we have read for JML Piano. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I was looking for a used 300 piano that JML piano had posted on craigslist and he said come in the store and check it out. When I got there he told me the amp was missing but never told me the all the keys don't play I guess he forgot all of a sudden. When I brought it to his attention then he replied, we are selling as is, at that point I was not interested. Then he told me someone was on the phone to come look at it and I told him who ever it is they can have it.
Hello Trevor. First of all I am truly sorry for your bad experience when visiting my store. I did not realize that $300 piano had keys that did not work. When I checked the piano out all the keys did work. And...
If I could give place 0 stars I would. Not only is the owner a jerk when trying to purchase a piano, but he also messes up the pronunciation on the song purple rain so bad it ruined the tune for me.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous16 · 34%
- Worked hard and fast4 · 9%
- Kept in touch3 · 6%
- Turned up when they said1 · 2%
- Careful with belongings1 · 2%
- Price matched the quote1 · 2%
Counted across the 47 four and five star reviews we have read for JML Piano. A review can mention more than one thing.
In their own words
Mike with JML Pianos moved our piano to a new location after we sold it. Great job, kept us informed of the schedule . Wasn’t sure how this would go but he and his team knew exactly how to move it! Fantastic, careful in every way from moving, disassembly, padding and carefully moving and loading it. They know what they are doing. Thanks again for the Great Work! Highly Recommended
Thank you so much for your kind words sir! It was a pleasure meeting you and best of luck!
I had the best experience buying my new piano here. The owner of the store, Mike is very knowledgeable and a great professional. He helped me to choose the piano and gave me the best deal on Roland HP704! I highly recommend him and his store. He has the best prices! Mike delivered the piano on time as promised. I'm very grateful for this experience! Thank you very much, Mike!
Thank you For your business, Natalie! Enjoy your new Roland piano!
Mike was incredibly helpful and informative when we purchased our piano from him two years ago. The stand was damaged recently when we moved to Alaska and I contacted Mike to see if it could be repaired or not. It ended up needing to be replaced and would have cost us hundreds of dollars to ship to Alaska but Mike went directly to Roland to get us a great price! He saved us so much and got it to us in a matter of days! Truly incredible service! I can't say enough good things about Mike!
Thank you for the kind words Alex! Glad I could help you out quickly. Thank you again for your business, and thank you for your service! 🇺🇸 …
Wonderful customer service. Friendly and fast. We came in because we had dropped a guitar pick into our piano and they remembered us from when we purchased our piano over a year ago. They were able to fix our piano on the spot. They care about helping you find the perfect piano for your needs and then making sure that stays in perfect working condition.
Thanks Matt! We believe in service after the sale and we’re glad we could fix your Roland quickly. We take care of our customers who buy from us! Thanks again for your business, and best of luck!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- piano selection6
- informative staff5
- keyboards4
- piano needs3
- product selection3
- affordability2
- digital piano2
- piano move2
- buying experience2
- owner2
What the company says about itself
Taken from JML Piano’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“JML PIANO Shop us or pay too much - Over 40 Years of Quality! We are NOW Open by Appointm”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“United States top of page JML PIANO Family Owned and Operated Home Appointment About Us”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
Show the text this came from
“…us Road, Fayetteville, NC 28303 SPECIAL FINANCING AVAILABLE BY SYNCHRONY FINANCE SCHEDULE AN APPOIN”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- facebook.comsocial