JP's Piano Moving LLC

Sadly this is the second and last appointment to move our piano that JP's has missed. We live in a high-rise downtown and so each time we have had an appointment it requires one of us to be at home from work and we have to reserve the cargo elevator with our building mgmt and so it isn't some simple thing. It takes time, energy and money. The first time they were supposed to pick up, they were over an hour late off of their own, multiple hour window.

Do not use, damaged my piano. The finish has been scrapped away towards the bottom of my upright. The piano was not wrapped in this area which would have prevented the issue. No effort was made to accept responsibility for the issue. Edit: They say they didn't do it, that's for you to decide, but know if there's a problem you'll likely be in my situation. Why would they ever own up to an issue if this is how they behave?

Never write a bad review about a company, but this truly one of the most unprofessional interactions I have ever had to deal with. I got JP's number from a friend. I called last month and he said his name is Gary. Then I was scheduled to move the piano, but no one has come and no answer to my call. Therefore I go to website try to find another phone number. The receptionist answered and said I wasn't on their company's schedule list. I told her all about it.

Never have I had to write a bad review about a company, but this truly one of the most unprofessional interactions I have ever had to deal with. I run a flooring company and we refinished a hardwood floor and needed the piano moved back 2 weeks after we were done so the floor had time to cure. I lined up the appointment the last day of the job. Move from the garage to the living room, and refrigerator if possible. The first bid was 175. Called around an called back and their minimum had jumped to 200.

Let me say the guys who actually did the move were great the problem was the scheduling and tools. The day we choose to move was the end of our vacation so we were hoping for a late morning early afternoon time. We were told late morning then later told they would come between 930 and 10. I was very clear that time would mean we need to end our vacation a few hours early so to let us know if there are any changes. We left early to get home in time and at 10am still nothing.

If you are considering to hire this piano moving company, I strongly recommend to read the following about my experience (all facts without any opinion): - JP piano moving is a very small business (one owner and 4 employees). We'd never heard of them and solely hired them at the recommendation of Steinway Piano Gallery as we had purchased our piano from the gallery. We needed to move our piano out of state as we were relocating.

I am so disappointed and upset by our experience with this company. The person I spoke with on the phone was clearly annoyed by my questions and concerns and the movers were the least professional people I have ever encountered. They damaged part of our piano and threatened to toss it in the trash when we addressed the issue. They left without notice and the one mover loudly protested about his work. Extremely unpleasant and I dot no recommend.

-1 for yelling at my dad (he stopped the piano from falling), -1 for coming unprepared (wheel not inflated) -1 for delayed delivery (3 person job, but only had 2, so put off for a couple days).