Royal Movers

I called to inquire about booking this company for my 72-year-old mother, and the person I spoke with was extremely rude, to the point that it felt uncomfortable. I’m not sure if it was because I mentioned the word “budget” and they assumed we couldn’t afford the service, but whatever the reason, the attitude I encountered was enough to ensure I’d never book with them. To be fair, the price I was quoted was reasonable, and affordability wasn’t an issue.

This company is AWFUL. They moved my special persons home in mid june. Two movers got in a fist fight in the front yard. The move was a debacle from the word go. This fight which involved the owners son caused alot of emotional stress as well as delaying the entire process. Many broken items inside of boxes as well as numerous misplaced boxes in the home. In the end the big hearted owner and management gave a big 1.5 hour discount for all the stress, delay and trouble involved.

TERRIBLE! I was originally told the move would start between 3 and 5 on Friday only to find out it wouldn't be until 6:30. They rescheduled me for the next day between the hours of 2 and 4pm which was fine by me. Guess what happened next?? They called and said it would be more like 6:30, then when I called the main office they changed the estimated time of arrival to 8:30pm!! I pretty much wasted my entire Saturday waiting on these people.

They took 15-20 minute breaks every 45 minutes to an hour. They purposely dragged the whole process out to make more money. I told them I was only moving large furniture before they came. They still brought a truck that was too small. It didn't even fit our couch. Therefore they had to take multiple trips, which in turn cost more money and time for us. They were cheaper per hour, however with all of the breaks they ended up costing more.

Edit on 11/25/2023 - @ Chaz - I am not a FAKE reviewer, this is how you treat people! I attached the "contract" that you wrote to my parents and blocked out their names and signatures to protect their privacy. You managed to steal $1,500 in cash from them for work that you did not do. I was nice in my review below. If any potential customers would like to reach out to me, please do. Sadly, my dad passed away in July and was unable to post this review.

BEWARE...If I could give this company a 0 I would. They have moved me before and I even referred my niece and sister to them.... This time was very different...it was the Saturday before Superbowl so I anticipated that they would want to hurry and get done but I never expected that they would try to scam me in the process. Two movers showed up in the morning after calling and stating they would be late.

Let me start by saying I have the right moving company. Royal Movers in Wyandotte, Mi. The movers were unprofessional and rude to my senior mother who was moving into a senior living facility across the street from her previous housing. After five hours and 19 breaks (cigarette breaks, lunch break & cellphone breaks) the original agreed upon price went up an additional$290. For gas the movers only moved my mother across the street.

What a JERK! My sister called and got a price and told him, that his price was a little outside our budget but she would let him know! I called to go ahead and book it and he was a cocky JERK to me on the phone because "your sister told me I was too high"... um, no... she said it was OUTSIDE OUR BUDGET! Then he changed his price from what he told my sister. So I laughed because he was being a jerk and changed the price. He was arrogant and cocky and loudly laughing back at me and I hung up the phone.