O'Sullivan Moving & Storage Co.

My husband and I hired O'Sullivan to move us from our apartment to our new house, and our experience was profoundly disappointing from start to finish. They arrived late and were careless, causing over $1,000 in damage to our furniture and property. In addition to the financial losses, they broke several items in our boxes, took two hours longer than the quoted time, and failed to reassemble our beds and desks.

I would not recommend this company. Two Durabilt totes were lost in transport, presumed stolen. We purchased thirteen totes for our move and only received eleven back. Upon questioning the company, they sent us a picture of our boxes in a transport container, as if that proved they were there. It didn’t. You could only see a handful of boxes in the picture and we had an entire trailer full. We were able to recall what we had packed in the two missing boxes and supplied a list of missing items to the company.

Salesman who gave me the quote was very nice but the lead mover was unfriendly, slow and made sure that the job took the entire day although a significant amount of items had already been packed/removed from the house and it should have taken significantly less time. They started out by demanding cash or a cashiers check before they would begin work, which was not made clear to me. After I saw how the day went I now understand why they would want you to have no recourse.

Bait and Switch O’Sullivan Moving seemed like a great company, at first. We are in the process of moving. In anticipation of that move, I requested quotes from a few moving companies. Ultimately, I approached O’Sullivan. I spoke with their representative, and explained to him that I needed to move out on a Saturday, have them store our stuff, and deliver it to the new house the following the Friday. I received a quote that seemed pretty reasonable and approved the move.

I was quoted a rate between $489 and $768. At the end of my move the price was $1166, way above the quoted amount on my paperwork. I had only a little over $900 in cash and put the remaining balance on a credit card. I was charged a 2.5 service fee due to the use of the credit card for the remaining balance less than $300. The 2.5 fee was assessed to the entire amount $1166. My tv storage unit was broken, my floor scratched and some items were left in the garage.

I chose this company because they have been in business for so many years. Figured they are reputable and professional and I could have not been more wrong. Told there would be three guys to help us pack and move and only two showed up. The driver Dennis immediately complained about the door not staying open as far as he wanted. Then immediately complained that there was a smell. Walked around muttering about how we weren't ready to move. Did not say a word and just left.

We would have given them all 5 stars, but we subtracted 1 star due to one of the movers lack luster performance and his buddy picked up the slack...but then 3 more stars were subtracted due to one of the movers improperly moving our brand new TV from ABC warehouse, so basically $800 out the door!!! So all of you who believe in working hard for your American dollar...don't expect them to take responsibility if the damage was done by their movers.

UPDATE - 9/2/24 Still no word from the front office regarding a claim I filed on August 15th. As requested by Christine, I emailed her the claim forms including several photos documenting the damage that occurred in our home to a glass table top. I also printed hard copies of the claim with photos of the damage and delivered them to the business office on August 16th. No response from Christine.