Morse Moving and Storage
Its address is in Romulus, Michigan. It appears here because Google returns it for Detroit.
Google rating
4.5
Ratings counted
676
Are 1 or 2 star
10.7%Above typical
The rating breakdown
72 of the 676 ratings in Google’s published star breakdown for Morse Moving and Storage are one or two star.
Against other movers in Detroit
5.6 percentage points higher than the middle of the 20 movers in Detroit we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 578 | 85.5% | |
| 4 star | 18 | 2.7% | |
| 3 star | 8 | 1.2% | |
| 2 star | 6 | 0.9% | |
| 1 star | 66 | 9.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Morse Moving and Storage at 10.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Morse Moving and Storage, counted by matching the words they used.
- Crew conduct13 · 27%
- Damage to belongings12 · 24%
- Late, delayed or a no-show7 · 14%
- Price rose after the quote5 · 10%
- Items missing or never delivered4 · 8%
- Stopped responding3 · 6%
- Booked by one company, moved by another2 · 4%
- Belongings withheld over payment1 · 2%
Counted across the 49 one and two star reviews we have read for Morse Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
IM A PHYSICIAN WHO SPECIALIZES IN TRAUMA AND THIS EXPERIENCE WAS MORE TRAUMATIC THAN ANYTHING IVE SEEN AT WORK- read, you will be grateful you did. Finished fellowship at Beaumont Hospital Royal Oak. Morse movers picked up my stuff on time as planned. June 26th, 2021 did a great job and were quick- SO I THOUGHT. They don't tell you that they are taking your stuff to some huge warehouse to sit until they can fill a semi truck with other people's goods to send to your same destination.
I needed movers specifically to move a baby grand piano along with some personal belongings. Preferred Moving was booked and referred me to Morse. At first, they were very kind and accommodating. Then, they needed me to change my move from a Saturday to a Monday. I am a teacher and it was the last week of school. After being very rude to me, they had the owner call and ask if I could do Monday afternoon. I did. The movers arrived at 3pm.
I apologize that your move did not go as planned. We appreciate feedback from our customers so that we can work with our crews as your business is very important to us. I would like to take this off line as we are more than happy to discuss your concerns and hopefully bring some closure.
Worst Moving Experience Ever – Stay Away from Morse Movers 1. Bait-and-Switch Estimate: Emily came in person and gave us a non-binding estimate, but the final cost was inflated once the movers arrived. 2. Dishonest Tactics: Eric and his crew were openly discussing how to pad the bill by adding four extra hours for no reason. 3. Unprofessional Staff: One elderly worker took forever just to pack the kitchen — dragging the job out to increase charges. 4.
Raam, I genuinely appreciate you sharing your experience, and I'm truly sorry to hear about the challenges you faced during your move. Your feedback highlights significant issues that we take very seriously, and I understand how frustrating this must have been for you.
I do not recommend using this company. The initial sales pitch was great and they made it sound like my move would be easy and stress free (a modest amount of already boxed items, moving to a new location about an hour and a half away). On the day of my scheduled move no one showed up. I made multiple calls before reaching my move “coordinator” who told me that the driver was not coming and I was not moving that day!
I apologize that your move did not go as planned. We appreciate feedback from our customers so that we can work with our crews as your business is very important to us. I would like to take this off line as we are more than happy to discuss your concerns and hopefully bring some closure.
Wow, should have waited till the move was finished. Working with them started off great, they were very professional and tried to make the entire process as painless as possible. Then the truck came, it was a third party, very unprofessional - during the unloading the driver was constantly taking phone calls and they were complaining about having to unload the truck. In the end, the truck leaked and numerous boxes got wet.
Thank you for allowing Morse Moving to assist you with your relocation. I apologize that your move did not go as planned. We appreciate feedback from our customers so that we can work with our crews as your business is very important to us.
Morse Moving & Storage was recommended by my senior move manager. My decision to hire Morse was the worst decision I’ve ever made. I’m a senior citizen and this was a downsizing move. I hired ReatT Simplistic senior move managers to perform packing and unpacking services. I hired Morse Moving & Storage to move three rooms of furniture including – dissemble and reassemble one bed – move pre-packed crates and wardrobes – no appliances were included in the move.
We ended up with Morse through Allied Van Lines. What a nightmare this turned into because eof their "moving coordinator" Tracey. Every single thing we were promised by Allied was botched on her end. The pickup date was changed, costing us more money because we'd be 1300 miles away amd had to pay someone to drive an hour each way to be there for pickup. Then the day of the movers showed up an hour and a half after scheduled time, forcing that person to wait.
We recently moved and used Morse and we will NOT be recommending them to anyone. The coordinators at Morse broke one of the most important rules in business: always under-promise and over-deliver. We were promised delivery of our belongings 3 days after pickup. Instead, they botched the most crucial aspect of this business, logistics, and couldn't fulfill that promise after taking our belongings. We ended up waiting 8 days for our stuff...
Thank you for allowing Morse Moving to assist you with your move and I apologize that your move did not go as planned. We never begin a relocation thinking that anything will go wrong. It seems that the original driver’s truck filled up causing us to assign another driver and changing the dates.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous209 · 50%
- Worked hard and fast142 · 34%
- Careful with belongings80 · 19%
- Turned up when they said63 · 15%
- Kept in touch54 · 13%
- Price matched the quote2 · <1%
Counted across the 417 four and five star reviews we have read for Morse Moving and Storage. A review can mention more than one thing.
In their own words
Outstanding Experience from Start to Finish. I Highly Recommend Morse Moving! We hired Morse Moving for both a local job and our full long-distance relocation from the Detroit area to Bluffton, South Carolina, and they handled everything exceptionally well. From the very beginning, Tracey was fantastic. She kept in regular contact before, during, and after both moves, making sure everything stayed on track and answering every question promptly.
Thank you, Jay! We appreciate your kind words and are glad to hear that Dave and Rod provided excellent service while handling your furniture with care. Your recommendation means a lot to us!
Morse Moving company did an excellent job from start to finish with our move from Ohio to Arizona. Never having moved across the country before we were apprehensive about our belongings arriving on schedule and in good condition. Morse excelled in all aspects! The quote was complete and accurate, the communication was excellent, the movers arrived right on time and handled everything with the utmost of care.
Hi Diane! Thank you so much for the positive feedback. We at Morse Moving strive to make sure we take care of your belongings with the upmost care to make your experience smooth and professional.
It’s a good thing when you make a random call to a moving company and they send professionals. Two movers were on time efficient and so nice. The detached and disassembled, No damage, They completed the job in the estimated time (Sarah was right on the money)! I will hire again and recommend….What you should know: I moved a 1bedroom apartment, moving 15 miles, they are located in Romulus (travel can be a factor), don’t try to move a 4 bedroom home in 2 1/2 hours (You setting yourself up for what people call…
Thank you, Coach! We appreciate your kind words about our team and are glad to hear that Sarah provided you with accurate information. Your detailed feedback is incredibly helpful for future customers. Looking forward to assisting you again!
We had a fantastic experience throughout our entire transition and wanted to highlight the wonderful team members who made the process as smooth as possible. Jeff Marcero initiated the great experience with the home visit/inventory. He was incredibly helpful in providing pertinent information for our move, regardless of whether we ended up moving forward with Morse Moving/Allied Van Lines.
Thank you, Scott, for sharing your fantastic experience! We're grateful for your recognition of Jeff, Tracey, Ray Sr., Ray Jr., Issac, Chris, and Jake. It’s wonderful to hear how their dedication made your transition smooth. We appreciate your recommendation and look forward to serving you again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers26
- estimate25
- moving crew14
- careful with furniture12
- local move8
- quote process5
- punctual movers3
- piano moving3
- out of state move2
- long-distance moving2
What the company says about itself
Taken from Morse Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“…professional.” — Rob P. Comprehensive, Fully Insured Coverage Morse Moving & Storage mee”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…are affordable Romulus movers with over 60 years of experience in creating the best movi”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Detroit residents & businesses Family-owned & operated business Award-winning a”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…around how people actually relocate. Since 1954, our family-founded company has grown f”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Morse Today! Call: 888-616-2810 GET A FREE QUOTE MENU MENU Home Moving Services Local Mo”Raw text captured from the page, including any surrounding navigation.