Juggernauts Moving
Moving and storage service in Detroit, Michigan
Its address is in Troy, Michigan. It appears here because Google returns it for Detroit.
Google rating
4.8
Ratings counted
364
Are 1 or 2 star
5.2%Around typical
The rating breakdown
19 of the 364 ratings in Google’s published star breakdown for Juggernauts Moving are one or two star.
Against other movers in Detroit
About the same as the middle of the 20 movers in Detroit we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 337 | 92.6% | |
| 4 star | 4 | 1.1% | |
| 3 star | 4 | 1.1% | |
| 2 star | 2 | 0.5% | |
| 1 star | 17 | 4.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Juggernauts Moving at 5.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Juggernauts Moving, counted by matching the words they used.
- Damage to belongings6 · 33%
- Crew conduct6 · 33%
- Price rose after the quote5 · 28%
- Stopped responding5 · 28%
- Late, delayed or a no-show3 · 17%
- Booked by one company, moved by another1 · 6%
Counted across the 18 one and two star reviews we have read for Juggernauts Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They were 3 hours late. They packed my moving van very poorly. I had boxes stacked up to the ceiling with no tie downs. Many boxes shifted and fell during my move. Many items broken, some irreplaceable. The owner said he would make it right by refunding my money, but didn't. He stopped responding. Stay away! Update: since their response to my initial review, I still have never received my refund or heard from them! Very unprofessional.
Hi Patricia we called you and kept you updated on the eta of the guys due to the weather. You had a van it’s no efficient way to use logistics straps to strap in the boxes. We sent you out a refund due to the fact you weren’t happy, so the owner did issue that refund.
We used this company for help loading 4 rooms of furniture into a U-Haul. The morning of the move, the crew arrived 10 minutes late. A little communication on delays would’ve gone a long way. The crew that showed up was different than who I was told would be showing up which now in hindsight feels like a last minute subcontractor was sent to us. Ray was professional in introducing himself and shaking our hands.
BEWARE!!!!! They added in extra charges at the very end that we didn’t notice until after we’d paid. I’ve been trying to contact them for over a week now and I’m being completely ignored. We ended up paying almost $2000 for 5 hours of work. In addition to these extra charges, they broke my coffee table and got mud on half of my furniture. I’ve also found scratches and other damage to multiple pieces of furniture.
Kristina we explained the rates before we even started your relocation. You had a 4 men crew for 7 hours plus the service fee which every company has a service fee traveling over a hour away. When we talked you didn't mention anything about broken furniture or mud at all.
I requested movers in April, 2025. I was sent 3 guys to my home to move large furniture to a storage unit near by. I had multiple issues with these movers and the “owner” (not sure if its the owner or manager). The first issue which isnt a huge deal, they had no care about my home walking inside with their dirty shoes on my carpet (again i didnt care too much but it was still unprofessional).
I had used Juggernauts for a project in the past. There was a issue but Robert made it right. I decided to use him once more at my office. I can not say the same for this experience. I had made a schedule to get the estimate done I was stood up once more. He stated that there was a problem so we rescheduled They came out to give the estimate on the rescheduled date and time. We made a plan to get the job done, Date and Time scheduled. I was at the location to assist with the job and once more was stood up.
Ray Thank you for your feedback the crew showed up yesterday 30 min early. The Carpet guys let them in the building and showed the crew what was going. They waited around until 5:25 and left our business card with the assistant.
Would not recommend this service . TLDR: they didn’t do what they said they would , avoided moving the heavy stuff and ghosted me the next day when they said they would come back leaving me in a lurch . When booking I reviewed the size of my home; number of bedrooms, sq footage and that I was concerned that I had a full gym in my basement . And specifically that I can not move the gym equipment myself .
Background: I was in a 1 bedroom apartment and just needed help with a dining room table, a couch, and a bedroom set. Everything was disassembled for the movers upon half hour late arrival. Everything went well with physically moving my stuff besides the movers breaking the leg off of my 1 year old $2300 couch and one of the two movers spending at least 30 minutes super glueing it back together then removing super glue from hands in my sink.
Alex thank you for your feedback when we originally spoke you told me you had minimum items to relocate. We had the check list of all the bigger items you wanted moved. When the team got to your home you had way more than you originally said on the phone which isn't a big deal we work for you.
Found this company on Groupon, called and spoke with Rob. I was told I didn’t have to purchase the Groupon and the price would still be honored. We set a time and date. I was told the movers would arrive between 2 and 3. At approximately 2:40 I received a call saying they were running late on another move and wanted to reschedule for the next day. I took off work specially for this reason, after explaining that, I was told they would arrive at approximately 4. They never showed or called.
We are sorry that we couldn’t get you rescheduled. Our crew was in a bad accident we treat our employees like family so we had to make sure they were okay. This event left us short staffed so we had to reschedule all of our moves to after the holiday.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous188 · 60%
- Worked hard and fast114 · 36%
- Turned up when they said59 · 19%
- Careful with belongings40 · 13%
- Kept in touch32 · 10%
- Price matched the quote12 · 4%
Counted across the 314 four and five star reviews we have read for Juggernauts Moving. A review can mention more than one thing.
In their own words
⭐⭐⭐⭐⭐ **Outstanding Experience with Jaggernauts!** I honestly couldn’t have asked for a better moving experience. From the first phone call to the final piece of furniture being set in place, Jaggernauts exceeded every expectation. Matt, Carlos, and Tim were an incredible team. They arrived promptly, came fully prepared, and got right to work with impressive coordination and focus.
Arrived on time and worked hard to get our local move done in a day. Dropped off boxes and packing materials prior to move for me to use. There were only two very minor challenges: 1) The owner who gave us the quote significantly underestimated the amount of time the move would take, so our final bill was more, although still a fair price. However, it would have been good to have a more accurate timeline and quote from the start.
Kelsey thank you again for giving us the opportunity to relocate you into your new home. You guys were great from start to finish. Thanks again congrats on the new baby
I had a wonderful experience with Juggernauts. I must have called the company 20 times leading up to my move, every time a gentleman named Rob would pick up the phone. He was professional, responsive, provided excellent guidance (regarding what packing material I would need before and for the day of the move), and was exceptionally reassuring. I had planned to do all the packing before the movers got to my home, but plans changed and needed their help last minute.
Thank you for supporting our company. We are dedicated to work hard to put a smile on every customer face. I’m glad your pleased with our relocation services enjoy your new home. Stay Safe Juggernauts Moving
We chose to use Juggernauts after calling around to 6 different highly rated local movers for quotes. We were moving across the state and Rob, the owner, gave us the best quote price that fit our budget and time frame. It was shocking how much lower their quote was compared to others. When moving day came, the movers were on time and very efficient at loading up the truck. They took great care of our stuff while wrapping the furniture and packing the truck.
Thank you for your business
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff36
- affordable17
- professional movers15
- short notice availability13
- flat rate6
- piano moving5
- small furniture moving4
- emergency move3
- quick scheduling3
- treadmill move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- facebook.comsocial