JunkAway
Waste management service in Lethbridge, Alberta
Google rating
5.0
Ratings counted
203
Are 1 or 2 star
1.0%Unusually few
The rating breakdown
2 of the 203 ratings in Google’s published star breakdown for JunkAway are one or two star.
Against other listings in Lethbridge
2.8 percentage points lower than the middle of the 16 listings in Lethbridge we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 201 | 99.0% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 1.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is JunkAway at 1.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for JunkAway, counted by matching the words they used.
- Items missing or never delivered1 · 100%
- Stopped responding1 · 100%
Counted across the 1 one and two star review we have read for JunkAway. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
with all the positive reviews that this company has, I was not expecting the extremely lacklustre service I've received both times I contacted them. While they are quick to respond initially, and the pricing breakdown they give is quite thorough. that's basically where the positives stop for me. Contacted them about a month ago asking about the cost for their bin rental as well as their junk removal service, and was quickly given the bin rates for inside Lethbridge, and told that the junk removal depends on how…
Hi there. Very sorry to see this review. Our sincerest apologies on the miscommunication you had with us and your overall experience. It looks like what happened is the emails were lost in a thread after the initial inquiry. Although we … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 40%
- Turned up when they said2 · 20%
- Professional and courteous2 · 20%
- Price matched the quote1 · 10%
Counted across the 10 four and five star reviews we have read for JunkAway. A review can mention more than one thing.
In their own words
Great service! Prompt, efficient and reliable, very helpful and professional. I have used them twice so far - I highly recommend their service!
Top notch service from a great company. I called and received same day service for a great price. 5 stars all the way!
Honestly the service was so awesome. I've done so many dump runs and this was so much more convenient. The guys work quick and are willing to get pretty much anything out of your home. The price was way cheaper than I expected for the amount of stuff we had to get rid of. Would 10/10 recommend!
Thanks so much for the great review!!!
Extremely hardworking staff did a fantastic job with our estate clear out. I appreciate how quickly I was able to book an appointment. They helped make this daunting process easy. I am very grateful for their service. Thank you Darren & the JunkAway team.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff11
- fair pricing10
- quick work7
- bin hauling4
- affordability4
- bin rental3
- house cleanout3
- accommodating schedule3
- estate clean up2
- big item removal2
What the company says about itself
Taken from JunkAway’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“…nvironment. What you should know We are fully insured and licensed. All consultations are fre”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“JunkAway Lethbridge JunkAway Lethbridge Since 2005 we've been providing professional waste”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…should know We are fully insured and licensed. All consultations are free and confide”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yellowpages.cadirectory
- yelp.careviews