Sentinel Storage - Lethbridge Industrial Parks
Self-storage facility in Lethbridge, Alberta
Google rating
4.8
Ratings counted
326
Are 1 or 2 star
0.6%Unusually few
The rating breakdown
2 of the 326 ratings in Google’s published star breakdown for Sentinel Storage - Lethbridge Industrial Parks are one or two star.
Against other listings in Lethbridge
3.2 percentage points lower than the middle of the 16 listings in Lethbridge we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 282 | 86.5% | |
| 4 star | 31 | 9.5% | |
| 3 star | 11 | 3.4% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 0.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Sentinel Storage - Lethbridge Industrial Parks at 0.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Sentinel Storage - Lethbridge Industrial Parks, counted by matching the words they used.
- Damage to belongings1 · 50%
- Items missing or never delivered1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Sentinel Storage - Lethbridge Industrial Parks. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 36%
- Price matched the quote1 · 7%
Counted across the 14 four and five star reviews we have read for Sentinel Storage - Lethbridge Industrial Parks. A review can mention more than one thing.
In their own words
The entire team were helpful, friendly, patient and took the time to make the experience positive. We were moving my son under stressful circumstances and the whole Sentinal experience was so easy. I am not easily impressed but I was, I would totally recommend them. Thank you so much for everything!
Thank you, Robin, for sharing your experience with us. We're thrilled to hear that our team was able to make your move easier and provide a positive experience during a stressful time. We appreciate your recommendation and look forward to welcoming you back soon!
For three years, I had my home stored at this Sentinel location. I purchased a 12 x 10 unit originally at a very reasonable rate. …
Thank you, Sheldon, for sharing your experience with us over the past three years. We're thrilled to hear that you appreciated the upgrades and communication regarding rate changes at our Sentinel Storage location.
At least you storage place can do paperwork correctly. Nice friendly staff that watch over there storage yard and it is well secured. Snow removal is done on a timely basis. The yard is kept clean.
We’re grateful for your review! We're pleased you found our service valuable. If there is anything else we can do to meet your storage needs, please let us know. We look forward to seeing you again soon!
The staff at this location are absolutely amazing! They made the process so easy and everyone at the desk were extremely friendly and knowledgeable. They even filled the candy dish for us! …
Thank you, Crystal, for your wonderful review! We're thrilled to hear that our team made your experience smooth and enjoyable. It's great to know you appreciated the friendly service and the candy dish too! We look forward to welcoming you back soon.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- accommodating staff34
- clean units14
- rental setup10
- storage locker10
- rates6
- clean locker5
- front office staff3
- snow removal3
- discounts2
- payment schedule2
What the company says about itself
Taken from Sentinel Storage - Lethbridge Industrial Parks’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Secure Facility : Monitored with 24/7 security and video surveillance . Free”Raw text captured from the page, including any surrounding navigation.