StorageMart
Self-storage facility at 4015 2 Ave S in Lethbridge, Alberta
Google rating
5.0
Ratings counted
554
Are 1 or 2 star
0.7%Unusually few
Google carries another listing under this name in Lethbridge. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
4 of the 554 ratings in Google’s published star breakdown for StorageMart are one or two star.
Against other listings in Lethbridge
3.1 percentage points lower than the middle of the 16 listings in Lethbridge we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 542 | 97.8% | |
| 4 star | 8 | 1.4% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.2% | |
| 1 star | 3 | 0.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is StorageMart at 0.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 80%
Counted across the 5 four and five star reviews we have read for StorageMart. A review can mention more than one thing.
In their own words
We had a great experience at StorageMart South Lethbridge thanks to Spencer. He was very kind, professional, patient, and helpful with us during the whole process. He explained everything clearly and made us feel very comfortable. Excellent customer service and a very positive experience overall. Thank you, Spencer!
Thank you for your kind review Andrea; we are happy to pass along your comments to the team here at StorageMart! Your recommendation means so much to us, and we’re so happy to have earned it.
In an age in which customer service has all but disappeared, I want to give an enormous amount of Kudos to Bishop. During an initial, first time unit rental we ran into a few issues and Bishop went out of his way to provide exceptional service making our experience first rate. Thank you for your support and keep up the great work.
Thank you, Apps, for your thoughtful review! We're thrilled to hear you had a great experience at our 4015 2 Ave S location. Our staff takes pride in delivering excellent service, and we're so pleased that their efforts made a positive impact on your visit.
Spencer at StorageMart is a true professional. He treated us fairly and with great respect throughout the entire process. His excellent customer service made using the facility easy and enjoyable, and he genuinely helped enhance our overall …
Thank you so much for the 5-star review, Jaewon! We're thrilled to hear you had a great experience at our 4015 2 Ave S location. Our team is dedicated to making your storage journey as smooth as possible, and we're always here to help with anything you need.
Been here for years- Spencer is the best guy they have. He takes amazing care of my account, and his customer service is unparalleled. Friendly, kind and has always been incredibly helpful over the years. Highly recommended!!
Thanks a ton for the 5-star review, Kidd! We're pumped to hear our team at Lethbridge delivered the friendly and knowledgeable service we strive for. Making sure you have a top-notch experience is what we do best. If you ever need anything … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit setup25
- safe storage8
- welcoming atmosphere7
- easy set up5
- unit rental4
- clean storage3
- lease explanation3
- phone booking3
- finding the right unit2
- efficient storage2
What the company says about itself
Taken from StorageMart’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“InStorage Limited Partnership, which is licensed to use the StorageMart logo by StorageM”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…of the Year, the Torch Award from the Better Business Bureau, and the CEO Award for 2020 and 2021 fr”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“We have grown to become the largest family-owned and privately operated self storage com”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…dedicated to the self storage industry since 1987. Since the founding of StorageMart in 1”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…at StorageMart with features such as 24/7 video surveillance and gated access. Fi”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.careviews