Keep On Moving Company
Mover in Benton, Kentucky
Google rating
5.0
Ratings counted
393
Are 1 or 2 star
0.5%Unusually few
The rating breakdown
2 of the 393 ratings in Google’s published star breakdown for Keep On Moving Company are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 388 | 98.7% | |
| 4 star | 3 | 0.8% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 0.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Keep On Moving Company at 0.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Keep On Moving Company, counted by matching the words they used.
- Crew conduct1 · 100%
- Stopped responding1 · 100%
Counted across the 1 one and two star review we have read for Keep On Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I normally don’t post things like this, but I wanted to share my recent experience in case others are considering hiring Keep On Moving Company for furniture relocation. I contacted them last week about moving furniture within my home. They quoted $80/hour per mover (2 movers, 3-hour minimum) and told me they had availability not this Wednesday, but the next. I agreed and sent photos as requested. They never acknowledged receipt. I followed up respectfully — waited a business day, called, left messages. No reply.
Shawnee, we’re sorry to hear about your disappointment and truly regret any frustration this caused. After reviewing the details, we decided not to move forward with your job because you had shared that there had already been damage done due to unusually heavy furniture being moved through or into…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous185 · 55%
- Worked hard and fast138 · 41%
- Turned up when they said59 · 18%
- Careful with belongings41 · 12%
- Kept in touch19 · 6%
- Price matched the quote10 · 3%
Counted across the 336 four and five star reviews we have read for Keep On Moving Company. A review can mention more than one thing.
In their own words
I rarely write reviews but wanted to share that this company did a great job on my local move. I've had some terrible experiences with movers but this was a seamless experience from start to finish. I had to change my move date and they were very accommodating and responsive. Kenneth and Michael were on time, professional, polite, efficient, and funny. They took great care getting my furniture out of my second story apartment and into my new house which has a difficult staircase.
Thank you for your feedback Laurel! We’re so glad to hear you were pleased with your movers! Please call us anytime for your moving needs!
Best movers we have used in our entire life. Not only did they move our entire house in 6 hours and did not scratch or break anything in fact they repaired some of my furniture that had been broken for years. These guys were amazing and strong and careful. Thanks to Brandon and Glen for an amazing moving experience at a very fair price.
Thank you so much for sharing your exceptional experience with us! We're absolutely thrilled to hear that your move with us was the best you've ever had. Repairing your furniture and completing the entire house move in just 6 hours without any scratches or breakages is a testament to the dedication…
Ben and Kenneth promptly arrived this morning, 9/7/22. They’re friendly, professional, very experienced and knowledgeable movers. They know exactly what they’re doing. We just had our house painted and hardwood flooring installed and they were very mindful of that and paid close attention to not damage anything. I hired Ben and Kenneth to move furniture around in our home and to set up a new guest ghost bed.
Shirley, thank you for sharing your positive experience with Ben and Kenneth from Keep On Moving Company! We're thrilled to hear about their friendly and professional service, as well as their attention to detail in handling your furniture, especially considering the recent paint and flooring work…
Professionalism? Check. Strength? Check. Kind and helpful? Check, check, check. Seriously, these guys are awesome. Randy and Joe were my movers, and my goodness, they were truly excellent. They arrived right on time, got to work right away, and moved an impressive amount of stuff in only 3 hours. Not only that, but they beasted some dressers up to a second floor. We were all super impressed. From the office side, the folks I spoke with were always kind, even though I had to reschedule THREE times.
Thank you Monica! Please call us anytime for your delivery and moving needs!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff55
- professional movers24
- efficient staff17
- careful with furniture7
- affordability6
- moving heavy furniture5
- no hidden fees3
- local move3
- box placement2
- last minute move2
What the company says about itself
Taken from Keep On Moving Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“Keep On Moving Company is fully licensed and insured , and all of Keep On Moving”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…a Quote Keep On Moving Company LLC Our family-owned and operated business is here to ensure”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…as simple and smooth as possible. Get a guaranteed quote with precise arrival times. Learn”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“On Moving Company is fully licensed and insured , and all of Keep On Moving CompanyR”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…is proud to be Accredited by the Better Business Bureau. As a BBB Accredited Business, Keep On”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- yelp.comreviews
- facebook.comsocial