Key Storage
Self-storage facility in Hamilton, Ohio
Google rating
4.4
Ratings counted
33
Are 1 or 2 star
9.1%Above typical
The rating breakdown
3 of the 33 ratings in Google’s published star breakdown for Key Storage are one or two star.
Worked out from 33 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Hamilton
5.9 percentage points higher than the middle of the 15 listings in Hamilton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 22 | 66.7% | |
| 4 star | 7 | 21.2% | |
| 3 star | 1 | 3.0% | |
| 2 star | 2 | 6.1% | |
| 1 star | 1 | 3.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Key Storage at 9.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Key Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Key Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
If you use this storage facility you better have good insurance my unit and 10 other units were broke into on oct.20th. i lost 2k in items and had my motorcycle damaged that will cost me a deductible. Come to find out there was a break in …
Kris, As of June 2018, the facility is under new ownership. I see that your post was from Nov 2017 before the change of ownership, but I still wanted to respond to you so that you and other potential customers would be aware of the changes that have been made.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 50%
Counted across the 4 four and five star reviews we have read for Key Storage. A review can mention more than one thing.
In their own words
I had a great experience with Cleveland Ave Mini Warehouse. They are very friendly and easy to work with. The facility is well kept and secure. It was very easy to get in and out of my unit whenever I needed. Would highly recommend them.
Thank you!
Clean, well maintained storage at a convenient and secure location. Great rates, a flexible move-in date and friendly staff made this an obvious choice for my storage needs.
Jennifer, It's great to hear from a satisfied customer. Thank you for choosing Key Storage and taking the time to share your experience with us!
Great prices. Dry clean storage. Had some problems..they worked with me and solved them
Audrey, Good to hear you were pleased with staff and able to solve any issues! Customer service is very important to Key Storage! Thank You!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing5
- cleanliness5
- management3