Keyboard Carriers

HORRIBLE!!!!!!! DO NOT USE! Showed up late. Said they had to charge for 2 flights of stairs when it was just 1 easily navigable flight of stairs and I was quoted for 1. DAMAGED OUR HOUSE IN MULTIPLE AREAS. Wish I would have gone with Pro Piano Movers.

What a bunch of jerks to get in the hov lane on I25 doing 60! Swerving all over the road like their drunk! Who knows! I would never hire these people to transport anything of mine! And then once we tried to go around them they brake checked us and was laughing about it! I will be filing a complaint with the company on Monday as well! Update: The owner called me at my place of employment today, like he had the right to do so! He told me he "investigated who I was".

I have got to say that this was the worst experience I have ever had with any company ever. The customer service was rude and annoyed whenever my husband and I called in to check on everything or ask questions or update information. They never called. I had booked a month ahead of time and no one communicated with me and my husband the process or expectations or anything. The secretary was completely annoyed I even asked if they provide transport of my bench and covers because my last company did not.

DO NOT DO BUSINESS WITH THIS COMPANY! I'll just get to the point. I called and made and appointment and talked about all the costs associated with the move and agreed on their estimate. I called a day prior to the move to get my time slot for the next day and was told they had to charge me $100 extra for a mileage charge. I said point A to B was only 11 miles and they responded the mileage is charged from their office. This should have been noticed during the lengthy conversation I had the day that I scheduled.

Damaged our piano, ignored the damage, amateur movers. From the get go it was clear these movers neither had a general respect for people nor had much experience moving pianos. If you're a piano moving company that has horrible customer service, predatory pricing, and an absence of punctuality - the pianos you move had better arrive in the same shape they left in. We gave notice immediately following the move of the damage to the piano and included before and after photos proving the damage came from the move.

The piano made it safely, but they gave us a quote initially over the phone which seemed like a fair price, I described both homes and access to both homes accurately over the phone, including going through the yard. when they arrived they charged us an outrageous “yard fee” for 60 seconds of having to wheel the piano through some grass, which they knew about over the phone.

The movers did a great job - they were on time and moved the piano safely and effectively. The receptionist, Theresa, was really tough to work with - very unresponsive via email and I didn't get an estimated pick up time until the day before - I would have had to cancel the move if it didn't line up with my work schedule. She was also quite rude on the phone and really unprofessional to work with. Her unresponsiveness and lack of professionalism caused me a lot more anxiety than necessary for this piano move.

Do not trust them. Their guys hit my parked car and drove off. Luckily bystanders took a picture and left a note on my car telling me who did. When I called they refused to take responsibility and implied I was not telling the truth. I ended up having to get police involved. Don’t trust people that can’t take responsibility for the damage they cause to other people’s property. Look at the reviews and see how much people complain about damage to their stuff and Teresa doing nothing about it.