KO Storage

Since 7 years ago this place has changed to 3 different owners/businesses; they tell you that the price is increasing because they are adding security cameras, they are paving the gravel , what ever else they use as a poor excuse to increase the prices. They randomly call one day and say your "lock" is missing and you'll need to come down and put a new one , oh did I mention the fact our storage unit has been broken into over 6 times ?

I rented a 10x20 unit there for over a year. After Sam left, everything went upside down. They kept raising my rent over and over and over. Then after the last raise, they shut off my power, and they locked up the dumpsters. When I finally moved out I didn't have a choice but to leave some trash in my unit. There was no place to discard it. And they were also constantly getting units broken into.

I rented online prior to visiting facility. When I pulled up, the location looked questionable. Old, tired, in need of maintenance or updating. Then i found my unit. I couldn’t believe it. There was not easy access to unit and there was three inches of water in front of it. At that point, i decided i wasn’t moving in and promptly notified office by email and followed up with phone call. If coarse, no one answered so i left messages. I advised i wasnt moving in and would appreciate a refund.

Horrible customer service. I paid double the amount on my unit for two days past payment. They cut my lock and put theirs on said it was for auction. Paid double then told me I need a new lock. And I owe for February when they said the double payment was for January and February when I made the payment now want more money and have their own lock on my unit. They are crooks do not go with them. They will tell you they have no supervisor and will talk over you when you are trying to speak.

Mis communication, over priced for the quality of the units. They bought A lot A storage and jacked up prices, the main office and the office in Minneapolis contradict themselves. Unless you want a unit that you can easily break into, and be overly charged, stay away. If you leave early they will probably prorate the price.

I wish they'd give you an option of zero stars cuz they deserve zero! ZERO STARS they auction off my belongings and I didn't owe them anything I paid my rent I did my end of the deal I secured my belongings and this is what I get I get to …

Never answer the phone, don't call back, lock you out of your unit with 1st late notice and before you receive it, rarely in the office, can't find anyone to help you. Don't respond to the "bell" door locked during posted business hours.