Last Stop Moving

We arranged for this company to move my mom into a retirement facility. When the booking was made it was spelled out clearly that the window for the move had to be from 1pm to 3pm as that was the window when the elevator could be utilized for the move. On the day of the move we had not seen the movers by 11:30 so I gave the comany a call to get an update. After much back and forth I finally got an answer that they would be arriving at the house for 2:30pm. So no way for them to load up and make the move in window.

I am amending my review from 5 stars because Last Stop Moving broke the glass top of a table from a matched pair of tables. I have asked the company multiple times to recover the metal pucks that secured the glass top the leg assemblies. No one has responded to my request or even acknowledged that they got my message. All I have so far is a claim form. The team were hard working but didn’t place boxes where they were marked to be placed.

I am amending this review to be more honest, since I felt extremely pressured by the moving staff to leave a 5 star review while they watched me do so. I found this company to be incredibly expensive. It cost me $1410 for 4.45 hours, then I tipped on top of that. As a single mom going through a divorce, finances are tight. I was hesitant to use a moving company and made it clear to the guy on the phone that I was concerned with keeping costs down.

Andrew, DJ, Varanjot, George They got in and got out. Worked as quickly as expected and I didnt see them on their phones ever. The 2 star is they went MIA for an hour. Im finding things broken here and there. They made silly decisions. One picked up a tote and made the decision to flip it upside down and then laughed at me when I called him out. They carried in several boxes into the new location upside down. They dropped the TV. Left behind things.

The movers were great. They were very diligent in wrapping everything properly and nothing was damaged. I rate them highly. My low rating is due to the error made in the estimate. I did a video walk through with Wyatt and he gave me a quote showing everything to be moved and he said the move would take 4-6 hours. However the move took 8 hours even though there wasn't any reason for the longer time. Then they wanted to charge me an additional $500 for the extra time.

The movers — Daniel, Romeo, Fithawi, Osama, Alex, Geyre, DJ— were incredibly hardworking and efficient. They arrived right at 8 a.m. and worked nonstop until 7 p.m., helping us move from a small house to a much bigger one. They handled everything from start to finish, stayed energetic throughout the day, and kept things light-hearted — especially Alex, who made us laugh during a moment about a fly that somehow became a running joke.

If I could give a zero rating I would. I used Last Stop Moving in June of this year and it would have been easier and cheaper using U-Haul. It took the movers over 8 hours to clear a half empty 3 bedroom house. They had no idea how move items or positions items in a way to effectively enter and exit a home. I was very displeased with the move. While the movers were friendly and polite, they were clearly inexperienced and dragged out the moving process which ensured top dollar for such a simple move.

Very disappointed and dissatisfied with this move. Items were broken, scratched, dented, chipped and scuffed. Estimates were not clearly presented leading to misunderstandings, and the actual charges being higher than estimated. The payment process was less than ideal: the crew hung around until we received a call from management who gave us an oral review the charges. There was no time or way to verify these charges as no detailed bill was presented.