Lawrence Moving
Mover in Virginia Beach, Virginia
Google rating
4.3
Ratings counted
179
Are 1 or 2 star
15.1%Well above typical
The rating breakdown
27 of the 179 ratings in Google’s published star breakdown for Lawrence Moving are one or two star.
Against other listings in Virginia Beach
11.9 percentage points higher than the middle of the 19 listings in Virginia Beach we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 142 | 79.3% | |
| 4 star | 6 | 3.4% | |
| 3 star | 4 | 2.2% | |
| 2 star | 2 | 1.1% | |
| 1 star | 25 | 14.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lawrence Moving at 15.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lawrence Moving, counted by matching the words they used.
- Damage to belongings11 · 42%
- Crew conduct7 · 27%
- Items missing or never delivered6 · 23%
- Late, delayed or a no-show5 · 19%
- Price rose after the quote1 · 4%
- Belongings withheld over payment1 · 4%
- Claim or refund went nowhere1 · 4%
- Stopped responding1 · 4%
Counted across the 26 one and two star reviews we have read for Lawrence Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This move has been the most STRESSFUL, HORRIBLE, UNPLEASANT, and UNPROFESSIONAL move ever. My husband and I have had government moves before that was great. Being that my husband is now retired we had to pay almost 11k of our hard earned money to pay for this move from Chesapeake, VA to Jacksonville, Fl. They sent out this guy to come and take an assessment on how much merchandise we had in our home, once he was done he told us the price and everything.
We are very sorry to hear about this and would like to investigate this. However, we are unable to identify you based on your review. At your convenience, please call Customer Service at [phone removed]. Thank you.
Many issues with them, starting with delaying the moving date one week out. I understand things come up, but that was just the tip of the iceberg. They then show up a day late and we heard 3 different excuses as to why. They were supposed to pack one day, load the next day, and deliver the following day. Well when they showed up a day late they decided to cram all the loading and packing into one day, which led to several issues including no final walk through being done.
The service provided by the Brooks team was very poor and subpar. Poor planning by Brooks management caused them to promise what they could not deliver. A one day delivery was promised even after we questioned this promise. Their lack of planning caused us to either unpack 100+ boxes ourselves over a weekend or live with limited access to our beds, kitchen, living room and public condo areas.
Ben, we are sorry to hear that your experience with our company did not go as we all would have hoped. It is not our intentions to provide any services that did not meet or exceed your expectations.
People who work for Brooks were very nice and helpful. Problem is that our things did not all show up and it took me hours of follow-up to get no compensation for things that were missing. We had a door-to-door move scheduled from out of state and let them know when we arrived in town - before our stuff was supposed to. Somehow the message was never passed and they crated our stuff and it took 2 weeks before we could get a delivery scheduled. In this process, about $3000 worth of tools and other items were "lost".
(Update 3/2020- The owners response speaks to the level of service and care 🤦🏾♂️...2 years later and I’m STILL bothered by the overall experience endured. This absolutely absurd and unprofessional response is totally fabricated and shows a lack of responsibility and concern ! Total lack of respect, professionalism and over all decorum. I’ll NEVER do business with them again....trust me, you shouldn’t either 🤷🏾♂️) HORRIBLE COMPANY!!!!
Curtis, this is Terri from United Van Lines. I’ve spoken to Brooks and we would both like to apologize for the response you were given in 2017. We are committed to improving on our communications as well as our customer experience.
We had them for our final PCS move, let me just say they're horrible. One of the packers was rude to us the entire time, we discovered several of our items were broken due to poor packing. My husband's first fathers day gift was a hand painted canvas from his mother. It was thrown into a box with a table where it was crushed. No paper, no care, nothing, just shoved into a cardboard box. They ended up delivering our stuff late, and waited over a week for delivery.
Thank you for your feedback. We understand that moving can be stressful, and it's our priority to ensure a smooth and respectful moving process. While we regret we fell short in your case, it’s uncommon to hear concerns like this based on this team's history of excellent service.
Please look closely at the reviews! Many fake one review people with glowing reviews. Very few legitimate customer reviews. BEWARE! The cheap and dirty: This company sits on United's reputation. The reality, you are completely in their hands on local moves. United CANNOT and will not assist if anything goes wrong. THEY DO NOT EVER ANSWER AFTER HOURS EVEN WHEN YOU ARE FORCED INTO AN "OVERTIME" WEEKEND MOVE! The dispatcher option is completely bogus.
Providing quality customer service is extremely important to us and we regret to hear that this was not your experience. We strive to always provide a smooth and stress-free move. However, there are times when our best plans cannot overcome certain obstacles.
Where do I begin??? Maybe; this company sucks!!! My 83 yr. old father contracted with them to move his belongings to Colorado, guaranteed to arrive by Aug. 8th or they will pay $100 a day for each day after that, sounds great doesn't it... items finally arrived 25 days late. So, they owed him $2,500 right? Hmmm, not quite. Why? How about the fact that they have a One Hundred Fifty Nine page contract... Why do you need 159 pages of legal jargon?
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous61 · 46%
- Worked hard and fast52 · 39%
- Turned up when they said23 · 17%
- Careful with belongings16 · 12%
- Kept in touch7 · 5%
Counted across the 132 four and five star reviews we have read for Lawrence Moving. A review can mention more than one thing.
In their own words
First off I want to personally thank Erika for being an amazing guide throughout all of this! First, she requested that I would be moved out in the morning like I asked and they delivered! Secondly, when the shuttle with United Van Lines wasn't able to take my things to Florida on time, which wasn't Brooks fault, Erika kept me updated throughout the process and always made sure that I was taken care of and was well informed. She is such a wonderful guide.
Thank you for taking the time to mention our services and providing such amazing feedback! Providing exceptional service is something we strive for on every move. Our team is very pleased to hear that their hard work helped to make this move a positive experience for you.
I have nothing but positive things to say about this moving company, even with the little hiccup that happened in the start of the day with them arriving with the wrong crates. This error could have resulted in us receiving our household goods at a later date, which would have been extremely difficult for us to reschedule.
Sonya, we're glad to hear everything went well and you were pleased with your move despite a few hiccups. We know that moving can be stressful and we’re glad our team could put you at ease. We'll make sure to share your feedback with Ricky and the entire team! Thanks for the great review.
My entire experience was great. Dana did an amazing job of explaining the process from start to finish. She was very down to earth, and made sure everything went as smoothly as possible which was nice. Same with anytime I needed to contact the front office with questions or to request boxes, Erika and Katie were amazing as well. The movers who loaded my belongings Ricky and Kyle did a wonderful job as well. They were very detailed in making sure my stuff was protected, and moved carefully.
William, Thank you so much for taking the time to share your positive experience. We strive to provide this level of service to all our customers, and we are so pleased to hear we met this goal during your relocation with us.
An Exceptional Moving Experience with Brooks Transfer & Storage Recently, I had the pleasure of working with Brooks Transfer & Storage for my military change of station move. From the initial consultation to the final delivery of my belongings, my experience with this company was nothing short of exceptional. I wholeheartedly give Brooks Transfer & Storage a well-deserved five-star rating and strongly recommend them to anyone in need of a professional moving company.
Dear Mario, Thanks for leaving such a great review and for your recommendation! It's feedback like yours that reminds us why we do what we do. We're always happy to hear how we've improved the moving experience for our service men and women. Best of luck in your new surroundings!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff33
- military move15
- estimate process8
- hard working staff6
- efficient movers5
- courteous staff5
- moving team4
- meticulous packing4
- professional movers4
- ease of use2
What the company says about itself
Taken from Lawrence Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…services to the Roanoke, VA area for more than 85 years. Through our dedication and hard work,”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- facebook.comsocial
- mapquest.comdirectory
- showmelocal.comdirectory