Legacy Pet Services
Pet moving service in Millersburg, Ohio
Google rating
4.9
Ratings counted
275
Are 1 or 2 star
2.2%Around typical
The rating breakdown
6 of the 275 ratings in Google’s published star breakdown for Legacy Pet Services are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 260 | 94.5% | |
| 4 star | 7 | 2.5% | |
| 3 star | 2 | 0.7% | |
| 2 star | 1 | 0.4% | |
| 1 star | 5 | 1.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Legacy Pet Services at 2.2%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Legacy Pet Services, counted by matching the words they used.
- Damage to belongings1 · 20%
- Late, delayed or a no-show1 · 20%
- Crew conduct1 · 20%
Counted across the 5 one and two star reviews we have read for Legacy Pet Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Puppy Arrived 15 hours late, sick, smelly and with no proactive communication. Very upset and angry about our experience with your company. Getting a puppy for my family and most is a very momentous occasion. Here is our timeline that was provided by your company. Feel free to check all facts and all communication, I have texts and calls from each day and time. Your driver should be written up for rudeness, lack of communication, let alone neglect for our puppy that arrived filthy and sick.
Thank you for your feedback. I'm sorry you had a negative experience. We are looking into the issues you raised. I hope the puppy is well-adjusted and doing well. And again thank you for your honest critique.
After having our dog delivered in the beginning of the month I’m very surprised by all of the positive reviews of this company. We read reviews prior to going through with this process and trusted that we would have a similar positive experience. Unfortunately, that was not the case. Firstly, no where online or in any of the little bit of information we received beforehand did it say you may have your dog delivered in the middle of the night.
Highly dissatisfied, my puppy came with a serious health concern that now is going to either cost me over $1000.00 or my puppy completely. I was also informed that, his original owner has not received her full payment through this service. Any idea how devastating it is to have your new family member arrive just to find out he is not well and then that my financial obligation was not fulfilled? Extremely upset and stressed. 15 week old puppy. I would not recommend for transport.
Jessica, Sorry to hear that you had issues with your puppy last week. We take our job very seriously and do our best to provide top-notch service to everyone involved when delivering a new family member.
PU Arba on 7/11 from AA, no water or food in her dishes, and about 1 cup of shredded paper on bottom of travel kennel with diarrhea in it. She had beed PU from breeder day b4 flight and I expressed concern that she was cooped up for 36 hours, received a text that she had been let out for bathroom break b4 flight. Arba seemed distressed and wouldn't come out of kennel until I picked her up. For her experience wasn't good.
Victoria, I hope Arba is enjoying her new home with you. Just so you understand the care she received up to when we checked in at the airport. She was in her own kennel in a climate controlled environment with access to food and water.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch71 · 31%
- Professional and courteous57 · 25%
- Turned up when they said34 · 15%
- Worked hard and fast21 · 9%
- Careful with belongings1 · <1%
Counted across the 229 four and five star reviews we have read for Legacy Pet Services. A review can mention more than one thing.
In their own words
I recently used Legacy Pet Services to deliver my new puppy from Ohio to New Jersey. I was incredibly impressed with Clarence’s professionalism and reliability. From the first text & phone call, to the final delivery, the communication was top-notch, keeping me updated every mile of the way. I called Clarence so many times to check up on my puppy (and him- of course) and he did not seem bothered in the slightest bit.
Victoria, Thank you so much for taking the time to leave us such a glowing review! We are absolutely thrilled to hear that you had a fantastic experience with us. Your kind words truly mean the world to our team, and we’re so grateful for your support. Thank you for trusting us with Poppy!
Hi Clarence and Christina, I was very pleased with my puppy transport from Legacy Pet Services. -Cody and Nick were attentive, informative and prompt with feedback throughout the delivery process. -Zeke has been recently renamed to TURBO, for he is like a tiny engine with abounding energy and fuel and he is acclimating well and rapidly. -Although he is a Chihuahua he has the presence of a Great Dane.
Legacy Pet Services could not have been more careful and professional with the transportation of our puppy who arrived clean, healthy and excited to join our family. The drivers responded to texts and gave us updates along the way. It eased our mind to know that our puppy was getting better care with Legacy's transportation than if we were to drive out and pick her up ourselves.
We are ecstatic to hear that your puppy was excited to join your family! We truly love what we do, so you and your puppy's happiness are our goals. We wish you and your new puppy a wonderful life together! Thank you for this five star review! -Kristina, Legacy Pet Services
I was very skeptical about pet transportation. We had never adopted a puppy online so we were not sure what to expect. After talking to the breeder, she assured us it was a safe way to get our puppy straight to our door. Once we decided to go that route, Legacy reached out to me and answered all of my questions. Dennis was our driver and he was amazing! Friendly, knowledgeable and very responsive. He put my mind at ease immediately once we started communicating.
Thank you for letting us know about your experience! :) It was our pleasure to bring your new puppy to you. We wish you many years of happiness together.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- puppy transport29
- puppy care16
- driver communication12
- informative staff6
- polite driver6
- informative driver5
- early arrival4
- clean van4
- on time4
- ahead of schedule3
- text updates2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bizapedia.comdirectory
- mapquest.comdirectory
- facebook.comsocial