Liberty Moving
Moving and storage service in Birmingham, Alabama
Google rating
4.8
Ratings counted
154
Are 1 or 2 star
5.2%Around typical
The rating breakdown
8 of the 154 ratings in Google’s published star breakdown for Liberty Moving are one or two star.
Against other listings in Birmingham
3.0 percentage points higher than the middle of the 19 listings in Birmingham we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 143 | 92.9% | |
| 4 star | 1 | 0.6% | |
| 3 star | 2 | 1.3% | |
| 2 star | 1 | 0.6% | |
| 1 star | 7 | 4.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Liberty Moving at 5.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Liberty Moving, counted by matching the words they used.
- Damage to belongings3 · 60%
- Late, delayed or a no-show1 · 20%
Counted across the 5 one and two star reviews we have read for Liberty Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I lived in a two bedroom apartment and had already pre-packed a few items and moved everything into the dining room and living room to save on time. I only had enough stuff to fit in a 10ft box truck and the two guys who came to move my stuff took 4 hours and didn’t even pack things correctly. I didn’t find out that extent of the poor packaging until I returned home from deployment and moved my stuff out of storage to find sentimental airplane models broken because they through it in the box along with other…
Thank you for taking the time to share this feedback, and I’m very sorry your move resulted in damaged sentimental items and poor service. We regret the long moving time, improper packing, and that you did not receive an apology from our owner.
Do not do business with this company! You will regret it. They appear to be professional but truly they are the worse. They were scheduled for a move at 8:30am and never showed up. After calling several times they finally answered only to tell me they would get back to me and never did. If you value your time and money do not choose this company. Find another company for your move.
Thank you for bringing this to our attention, Nicholas, and I am very sorry your crew did not show and that you received poor communication. This experience is unacceptable and not representative of the service we strive to provide.
I do not recommend liberty movers. The movers were slow, probably to extend the time it took in order to make more money. The movers were smoking cigarettes and on their phones the entire time. Lastly, some of my property was damaged and now TYLER will not respond to my attempts to rectify the situation. Find someone more professional.
Thank you for bringing this to our attention, and we sincerely apologize for the unacceptable experience you described. We take reports of slow service, inappropriate crew behavior, and damaged property very seriously and are investigating this matter immediately.
Didn’t handle items with care. Lots of items were damaged in the process. Also damaged wall at new home. For a 3 man crew I was not satisfied with their pace. Quality of work was not worth the 1300$ (7 hours) price tag.
Thank you for sharing this, Matt. We’re very sorry that several items and a wall were damaged during your move and that the crew’s pace and work did not meet your expectations for the $1,300 charge.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous53 · 45%
- Worked hard and fast35 · 29%
- Turned up when they said17 · 14%
- Careful with belongings10 · 8%
- Kept in touch8 · 7%
- Price matched the quote2 · 2%
Counted across the 119 four and five star reviews we have read for Liberty Moving. A review can mention more than one thing.
In their own words
My wife and I were extremely satisfied and happy with the service we recieved from Liberty Moving. We utilized their services twice during our transition into our new home and their service with nothing short of outstanding. On 5/27/2020, we had a heavily packed 10 x 15 storage with extremely heavy plastic bins. We also had bins that were color coded and separated based on fragility.
Thank you, Marcus — we truly appreciate you and your wife taking the time to share such a detailed, positive review. We’re thrilled Eric, Roy, Gage, Connor, Oliver, and Barret made both moves smooth, handled your fragile items with care, and tackled the stairs so efficiently.
I had hired Move Mavericks to help me out a couple of times in the past with excellent results. When I contacted them this time, I was told that they were acquired by Liberty Moving, so I wasn’t quite sure what to expect. I am pleased to report that I got the same great service, professional and polite movers, and another very happy experience. I have referred them to family and friends and they have all had a good experiences as well.
Thank you so much, Kimberly Anne, for your continued trust and for sharing this wonderful feedback. We’re glad to hear Liberty Moving maintained the same professional, polite service you experienced with Move Mavericks.
Fantastic service! Tyler and the crew moved a Baby Grand Piano for me on only a few days notice. They retuned my call on a Sunday over the Labor Day weekend, and had it moved by Wednesday morning. Great care, professional service, excellent Team! All at a very fair price. Could not be happier! Highly recommend!
Thank you so much, Wade — we really appreciate your kind words. We're thrilled Tyler and the crew could accommodate your baby grand on short notice and provide careful, professional service. It means a lot that you found our pricing fair and would highly recommend us.
This was a really big long distance move for us. We were moving from Birmingham, AL to Gainesville, FL. We were very nervous because we had only had a moving company help us in the past (All my Sons) to help us load a Uhaul we had rented when we were moving to Birmingham and the experience was one of the worst experiences we've ever had. We had never had a moving company do so much for us.
Thank you so much, Christina, for this fantastic and detailed review. We are thrilled Tyler, Corey, Oliver, DJ, and Kevin made your long-distance move smooth, friendly, and stress-free. It means a lot that our pricing, service, and “vibe” stood out to you and that we honored the quote.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff16
- efficient team8
- polite movers7
- careful moving7
- fast workers5
- efficient movers4
- difficult move3
- short notice3
- furniture moving3
- last minute move2
What the company says about itself
Taken from Liberty Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…with our moving process. Our fully licensed movers in Birmingham guarantee satisfac”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…our time is. Why Choose Us Licensed and Insured Free In Home or Out of Home Estimates”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Us Today (205) 276-0745 Request a Free Quote Download Liberty Dollars Home Moving Se”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Best Long Distance Rates around Open 24 hours a day 7 days a week with a 24/7 Emergency Lin”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Trucks Best rates for highest quality Family-owned and operated Best Long Distance Rates a”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- chamberofcommerce.comdirectory
- yelp.comreviews
- birdeye.comreviews
- yellowpages.comdirectory