Lighthouse Moving
Google rating
4.7
Ratings counted
236
Are 1 or 2 star
5.9%Around typical
The rating breakdown
14 of the 236 ratings in Google’s published star breakdown for Lighthouse Moving are one or two star.
Against other movers in St Paul
1.7 percentage points higher than the middle of the 13 movers in St Paul we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 212 | 89.8% | |
| 4 star | 5 | 2.1% | |
| 3 star | 5 | 2.1% | |
| 2 star | 1 | 0.4% | |
| 1 star | 13 | 5.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lighthouse Moving at 5.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lighthouse Moving, counted by matching the words they used.
- Crew conduct5 · 38%
- Damage to belongings4 · 31%
- Items missing or never delivered2 · 15%
- Late, delayed or a no-show2 · 15%
- Booked by one company, moved by another1 · 8%
Counted across the 13 one and two star reviews we have read for Lighthouse Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The guys who did the move were nice and worked hard but at the end of the day didn't do a great job. Lighthouse says they can take apart and put back together beds but they definitely don't. The lost the hardware for 2 of our beds and on one bed none of the slats were secured. (see photo). Also numerous areas of damage to the wall and trim board. scuff marks scratches and even a couple of holes (i have a teacher just a few picture bc it would be so many to attach them all).
Some people are unscrupulous, and manipulative, these two, especially his wife, fit that description to a "T". Their move happened weeks ago, but they just recently called to tell that they were missing a tv and some winter clothes. On the day of their move we had 4 workers doing the job.
I used Lighthouse Moving 2 weeks ago for my move. They were not the cheapest, but when I called for bids the owner, John, seemed like a nice professional guy. I was wrong, John was unorganized, unprofessional, and disrespectful. After I call John 3 times the movers arrive 1.25 hours late. The movers are very nice, move decently quick (not the fastest movers I’ve used, but not the slowest). Everything gets packed up, and I let them know how to get to my new places- it is 7 minutes away.
What an incredible amount of hyperbole over a situation that essentially went perfectly except for one easily replaced screw for his television!! His move was the second move of the day which is why it took awhile for the guys to get there.
Not going to bury the lead. The owner of this company said racist things to me. When you have to ask someone “does this make me sound racist?” then you probably shouldn’t ask the question. The owner of this company asked me this question after saying things to me that I found offensive, uncomfortable, and racist about his own crew. We hired Lighthouse moving to do our move job based on their Google reviews, BBB score, that he doesn’t subcontract the work out, and cost per hour was the one of lowest.
I was joking around! This guy is making assumptions about me when he knows nothing about me. I was talking about how certain workers are often late. I told the customer I have tried to encourage promptness but that this seems to be a very difficult thing for a couple of my workers to achieve.
We have moved 3 times. The other 2 times we used College Muscle Movers. This time I thought I’d try a more mom and pop style business by hiring Lighthouse Movers. John seemed like a nice guy with plenty of experience on the phone. Unfortunately, when it came to our actual move date he had somehow ‘lost our move’ and hadn’t reserved a truck or scheduled movers for our day and time…even though he had already cashed the check I had sent as a deposit… By the grace of God John was able to rent a truck and round up some…
I'm trying to understand his complaint? He mentioned the movers did a really good job. And despite the fact that there was a problem with his paperwork on our end, we still got a truck and movers out to his house within an hour. We have never not shown up to do a move.
ALERT- DO NOT HIRE THIS COMPANY!!!My experience with this moving company was not as I expected. Not only did the owner, John, ask me how old I was in our initial conversation because I “sounded young,” he was rude leading up the move and his times for arrival kept changing. He also avoided my calls/texts. I had to get my mom to call him so he would answer his phone. Moving is already stressful enough and I did not feel as if I would be able to depend on him or his team.
We showed up at 8:30 an hour early from what we had originally scheduled, with 3 guys instead of two, so as to accommodate her last minute request to get the job done quicker. Kevin was there to move furniture and we don't wear masks when we are moving furniture.
DO NOT EVER DO BUSINESS WITH THIS EXTREMELY UNPROFESSIONAL AND OVERPRICED COMPANY!!! We decided to hire this company after reading many great reviews online. We moved from a two-bedroom apartment in Saint Paul to a two-bedroom apartment in nearby Woodbury. The movers were not wearing masks (the move occurred in the middle of the COVID-19 pandemic) during the 4 hours spent with us in an enclosed space.
These guys have been texting me repeatedly about their bed slats, which were held up with flimsy plastic legs. Two of them broke, it looks as if the bed was missing screws for the slats when my workers got there to take it apart and move it.
One day late! Yes, you read that correctly. If you want your move to go smoothly DO NOT hire Lighthouse Moving. John the owner is old and confused. He cannot keep his crews and scheduled moves straight. I called a month early to schedule and I was given an arrival time of 2:00 Saturday. At 1:40 I was told by John the guys were leaving Hopkins and after their break they would be at our condo in an hour. At 3:00 I called him and he was definitely confused.
My friend and her husband, hired this company, to move them, and they broke so many things. The insurance adjusters aren't holding them accountable. I saw a lot of the aftermath of the damage they did. In fact, I had made my friend a very large floral arrangement for her previous home, and I was asked to put it back together for her, because the movers completely destroyed it. They broke antiques, and wall sconces. I'm appalled they weren't held responsible for all of that damage.
Her "friend" was trying to shake my insurance company down for about $20,000 plus dollars. When we arrived at her apartment it was a mess. Stuff was lying all over the place. A few of her friends were there helping. People were bumping into stuff.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous109 · 53%
- Worked hard and fast89 · 43%
- Turned up when they said62 · 30%
- Careful with belongings50 · 24%
- Kept in touch19 · 9%
- Price matched the quote1 · <1%
Counted across the 205 four and five star reviews we have read for Lighthouse Moving. A review can mention more than one thing.
In their own words
Lighthouse Moving did a fantastic job moving our furniture to our new house. The movers arrived on time and were very efficient and professional. We had no concerns about any of our things while they were being handled. They even wrapped our furniture up in plastic, which we did not expect. They also were able to help us put our fridge and oven back into their places after bringing all our furniture in. John, the owner was very friendly and responsive to any communication we had with him.
Thank You Jacqueline! We appreciate your hiring us. And we thank you for the very positive review! Have a great rest of the summer and let us know if you need moving help in the future. John Hathaway with Lighthouse Moving.
Kevin and Antoine did an amazing job! They moved me from my 1 bedroom apartment to my new home in 3 hours. They were very friendly and super fast! It was a great price for 3 hrs, 2 movers, and a truck. I'd hire them again!
Thank You Priya! Your review helps us in a big way! Now we've moved you and your mother a couple of times each. Thank You for your business Priya! John Hathaway with Lighthouse Moving
Very pleased with the service & responsiveness provided by Lighthouse Movers. As background, before retiring part of my responsibilities included coordinating moves for our offices throughout the Western US. I moved as many as 10,000 in one weekend which means I'm very experienced dealing with movers & all the problems you can imagine encountering. Recently, we needed to move out of the 1-bedroom apt my parents had occupied. It was unexpected & there wasn't a lot of time to plan & research movers.
Thank you Leah! What an awesome review. Your making this Spring already trend in the right direction. LOL! Glad we could come through for you.
Lighthouse moving did an incredible job helping me to move from one apartment to another, especially given the unforeseen complications that came up for me that morning. They assisted with moving and packing things I was not anticipating taking with me without any issues. The movers were extremely friendly, took direction well and took excellent care of my belongings.
Thank You Dani! Glad we met your expectations of what a moving company is supposed to be! Call us if you need us again. And thank you for the wonderful review! John Hathaway with Lighthouse Moving
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful movers26
- kind staff24
- fast movers11
- reasonable pricing10
- careful with furniture4
- careful crew3
- punctual movers2
- home moving2
- responsive owner2
- fragile item handling2
What the company says about itself
Taken from Lighthouse Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Mentions the Better Business Bureausays on their website
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“You Can Trust Lighthouse Moving has an A+ rating with the Minnesota Better Business Bure”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“John Hathaway (Owner). Licensed Insured & Bonded Our moving license is #375”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…as possible.” John Hathaway (Owner). Licensed Insured & Bonded Our moving license”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…a local, A-rated moving company with over 21 years of experience serving Minnesota. Our te”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…athaway (Owner). Licensed Insured & Bonded Our moving license is #375873, and is o”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- bbb.orgreviews
- thumbtack.comreviews