Lile Moving & Storage

We regret utilizing Lile Moving & Storage company and North American for our out-of-state move. These are a few of the issues we encountered: 1) Poor communication. *When we experienced shipping delays, we communicated with Lile that we understood that these things can happen and our only request was that our point-of-contact keep us updated. However, this did not happen and when we attempted to reach Lile, they stopped answers our calls, voice messages and emails.

This review is strictly based on my interactions with the operations manager at this location. My dealings with two other employees at this location were pleasant. I contacted this location looking for assistance in reaching another Lile Moving and Storage location that was contracted by the government to move my home goods. I found the operations manager to be rude, dismissive and unhelpful.

My family stored some things in Lile for about 5 years, and we moved out all our stuff a few months ago. At the Eugene office, the facility is good, the people are very nice, and the price is a good deal for storage in Eugene. The main problem is accounting and billing. Lile lost track of one of our accounts (did not lose track of our stuff -- we got all our stuff).

Broken furniture and lost cherry dining room table chair, grandfather clock transported laying on its side (broken), dining room table rolled on its side (damaged), crushed television side, dresser corner smashed, cherry cabinet unit had 5 door handles sheered off, delayed destination arrival, and I could go on and on. We had more of our furniture damaged than that which made it safely. That's NOT an exaggeration!!! Thank heavens we took out the maximum insurance!

MAJOR scam vibes. Read until the very end. I was quoted somewhere between 200-300 per hour, was told it would not take much longer than one hour, ended up being charged 800 because they took over 3 hours; okay, fair enough, sometimes it takes longer than you think. However this was because they moved more items than I had asked them to, and the increase in cost associated with the extra items was not communicated to me until the very end, okay, maybe that’s on me for not assuming that’d be the case, sure.

this company called with a confirmed time and then did not show up, and did not call. When I reached out to them, they said "oh misunderstanding, it'll be tomorrow." And then were late showing up that day as well! when they finally went and packaged our belongings for a military move our stuff was already being stored in boxes and totes in a shed. (Our stuff was packed on July 11th.) We were told it would be about a week or 2 before we had our belongings, but I just received our house goods today, on August 2nd.

If I could give zero stars I would. I used Lile North american moving to move from Oregon to Texas. The coordinator in Oregon was not very informative. She estimated the load incorrectly and came the day of moving to try to increase the price. She did not follow up with the move at all after that. I had to contact her to see how long you have to claim any damages. At first she told me 90 days. When I questioned her, she then said oh yeah it’s nine months.

If I could put no stars I would. We have never moved across the country, so we were trying to find the best moving company to help make it as smooth as possible. But this company made it the hardest and worst experience ever. Since the beginning there were so many red flags that it wasn’t going to be great, but we wanted to give it a chance I honestly don’t know why. We asked for a quote for specific dates and we did this 2 months before our move.