Little Red Wagon Moving

We hired this company once before and really like the service. The second time was a very bad experience.. They charged us $1500 to move us and they destroyed our kitchen table. It is unusable. They also broke our bed frame leg.. They told me somebody would call me nobody ever called me. I called them back and said I need to talk to the owner today. 6/12/26 The owner never called me back and even apologized and see what they could do to make things better.

This company was hired by Aspen Trail retirement home to move furniture out of my elderly parent’s apartment so that new carpet could be installed. Moving the furniture out went smoothly, however when two crew members came back later in the day to move the furniture back in, there were several concerning issues. First of all, some cash went missing from a drawer that my dad had placed aside to use as a tip for the movers. Then we discovered that two of my mom’s treasured rings were gone.

This is a company to avoid at all costs. I have moved many times and this was the absolute worst moving experience I’ve had. They showed up on time which was good but with only a trailer and three guys. The owner said the others would be there shortly with the truck. They showed up but without the truck so they sent a guy to go get it. I went to my closing and came back to find the truck still wasn’t there ( they got pulled over).

I am preparing to move so I have had a lot of companies giving me estimates these past two months. I’ve had my windows cleaned, my interior was painted, had some power washing done, and had some spring cleanup on my yard. But I finally had to think about a moving company, and this company had about the worst customer service that I have encountered during this process. Just to be clear, I did not hire them as my moving company.

Bottom line up front: This company came highly recommended by my realtor and have great reviews so I thought this move would be a breeze. Unfortunately, I didn’t have the same experience as the other reviewers and it ended up costing me time and money. Details: I moved from a 4.6k sq ft house with detached garage, deck, and storage shed. Move distance was approximately 1200 miles.

Just say you don’t want my business. The only reason I stuck it out for so long was that my new apartment recommended this moving business and I wanted to give them the benefit of the doubt. Spent the better part of two weeks trying to get a quote through the online form and re-doing the entire process with someone over the phone. Lots of "we'll call you back" but never any follow-up. I had to initiate the conversation every single time. I was polite and professional at every encounter.

I tried to schedule 2 different appointments with this company for a quote. The first time was on a Thursday at 9:30. No one showed up. I ended up calling at 9:45 and left a voice mail. Lance called me back at 10:30 and we scheduled another appointment for Saturday at 10 am. No one showed up. Again I waited, and finally got a call at 10:35 from Kevin asking me if I wanted to meet for a walk through. I ended up using Two Men and a Truck They showed up when they promised.

Honestly super disappointed. I initially left a 5 star review for this company almost a month ago. Despite the expensive cost of hiring the movers, they didn’t put my children’s bunk beds back together. I’ve attempted to have them come fix that multiple times now & the lack of responses is frustrating. At this point I either need them to come fix it or reimburse me for the cost of the bed Editing to respond to the company’s response. I NEVER said that, which is proven in all the text messages I still have.