Lock Box East Self Storage & Moving Center-Longview
Self-storage facility in Longview, Texas
Google rating
4.2
Ratings counted
71
Are 1 or 2 star
15.5%Well above typical
The rating breakdown
11 of the 71 ratings in Google’s published star breakdown for Lock Box East Self Storage & Moving Center-Longview are one or two star.
Against other listings in Longview
10.4 percentage points higher than the middle of the 17 listings in Longview we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 45 | 63.4% | |
| 4 star | 11 | 15.5% | |
| 3 star | 4 | 5.6% | |
| 2 star | 3 | 4.2% | |
| 1 star | 8 | 11.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lock Box East Self Storage & Moving Center-Longview at 15.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lock Box East Self Storage & Moving Center-Longview, counted by matching the words they used.
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for Lock Box East Self Storage & Moving Center-Longview. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I do not recommend this business. Very rude and are quick to charge you fees for something you did not do. I was accused of dumping materials into the company dumpster and given a fee of $120. The culprit ended up being another tenant which …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous1 · 25%
Counted across the 4 four and five star reviews we have read for Lock Box East Self Storage & Moving Center-Longview. A review can mention more than one thing.
In their own words
I Definitely recommend this storage facility. It's got the best prices, is only the beginning. The Staff are wonderful, friendly and genuinely nice. The grounds are kept up and in all the years I've been a customer I've never had any issues with rodents, varmint or theft.
Super cool people. Renee was super nice and knew the answers to my questions. Climate controlled, insured, pesticide controlled and even allows you to use their movig truck for moving in. They had the supplies I needed to move. All the sized boxs and various tapes with pads and plastics bla bla bla. You know if you know. I loved the security and cameras everywhere.
We currently have two storages and just rented our third. The Manager on duty is great at acknowledging and correcting our concerns. FDowell
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- staff10
- rented4
- cameras2
- cleanliness2
- pleasant staff2
- availability2
- security2
What the company says about itself
Taken from Lock Box East Self Storage & Moving Center-Longview’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…have online reservations available 24/7! Select a location nearest to you to ge”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- birdeye.comreviews