Make A Move
Mover in Charlotte, North Carolina
Google rating
4.9
Ratings counted
119
Are 1 or 2 star
1.7%Unusually few
The rating breakdown
2 of the 119 ratings in Google’s published star breakdown for Make A Move are one or two star.
Against other movers in Charlotte
About the same as the middle of the 23 movers in Charlotte we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 115 | 96.6% | |
| 4 star | 1 | 0.8% | |
| 3 star | 1 | 0.8% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 1.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Make A Move at 1.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Make A Move, counted by matching the words they used.
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for Make A Move. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Beware! This company, and the unprofessional men that work for them are the worst. Late, asking to use the bathroom every half hour. Not careful. Complaining all day long.
Unfortunately this feedback was mistakenly left for the wrong company. This users review is in response to another moving company that was delivering to a local senior community at the same time. If you would like reach out in regards to your feedback, please call [phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast47 · 43%
- Professional and courteous46 · 42%
- Turned up when they said25 · 23%
- Careful with belongings13 · 12%
- Kept in touch12 · 11%
Counted across the 109 four and five star reviews we have read for Make A Move. A review can mention more than one thing.
In their own words
They gave me calls before 30 minutes and on time. Very professional work done. Quick and very careful to bring it in and friendly. Thank you so much!!
Kanako, Thank you for taking the time to leave a review! We are glad to hear that you are pleased with our services.
Moving family can be incredibly stressful, emotional, and overwhelming, but this crew made the entire experience feel calm, respectful, and seamless. They treated my parents with genuine patience and kindness, communicated clearly every step of the way, and handled every detail with care and professionalism. Their attention to detail was outstanding, and it gave our family so much peace of mind knowing everything was in good hands. We truly could not be more thrilled with the service we received.
Thank you so much for the kind words! We know how stressful moving can be, especially for family, and we’re really glad our crew helped make the process feel calm and smooth. We’ll be sure to share this with Romeo, Ricky, Edgar, and Santiago. They’ll really appreciate the shoutout.
Clay & Jordan are extremely personable, professional and fast. We moved from 850sq ft to over 1,700 not one dish, piece of furniture, scratched or broken. They removed glass from Armour & replaced, broke down TempurPedic bed & re-assembled, hooked up washer & dryer, broke down & re-assembled bed frame not one ding, dent or scratch on our newly painted walls. They shared when items were loose such as the legs on the couch, indention on furniture prior to move, carried & did not drag any items across the floor.
LaWanna, Thank you for taking the time to leave a review! We are glad to hear you had a great experience with your move. Best Wishes - The Make A Move Team
Floyd and Santiago deserve every one of these five stars. From start to finish, the whole experience was seamless, they handled the removal of my old mattress and the delivery and setup of my new one with genuine care and professionalism. What really stood out was how efficient they were without ever feeling rushed. I was bracing for a drawn-out, stressful process, but they made it surprisingly fast and completely stress-free.
Bear, Thank you so much for the kind words and thoughtful review! We’re thrilled to hear Floyd and Santiago delivered such a smooth, stress-free experience while maintaining that true white glove level of care. We’ll be sure to pass along your recognition to them. They’ll really appreciate it.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff11
- hard working crew5
- seamless move5
- mattress disposal5
- small furniture moving3
- reasonable cost2
- efficient move2
- adjustable base setup2
- short notice move2
- careful moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews