Mark's Piano Services Tuning Moving Rebuilding Repairs
Piano tuning service in Guelph, Ontario
Google rating
3.6
Ratings counted
20
Are 1 or 2 star
35.0%Well above typical
The rating breakdown
7 of the 20 ratings in Google’s published star breakdown for Mark's Piano Services Tuning Moving Rebuilding Repairs are one or two star.
Worked out from 20 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Guelph
29.2 percentage points higher than the middle of the 13 listings in Guelph we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 12 | 60.0% | |
| 4 star | 1 | 5.0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 35.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Mark's Piano Services Tuning Moving Rebuilding Repairs at 35.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Mark's Piano Services Tuning Moving Rebuilding Repairs, counted by matching the words they used.
- Crew conduct2 · 33%
- Items missing or never delivered1 · 17%
Counted across the 6 one and two star reviews we have read for Mark's Piano Services Tuning Moving Rebuilding Repairs. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I called and these people were so rude. First he was saying that he would never serve me because I was 30 minuets away, I have had tuners come from 1+ hours away to tune my piano. Then when I asked about the service I wanted (which was to simply install a muffler rail) he told me that it would cost 700+ dollars to add it when every other technician quoted me less than $350. He then went on to ask what piano I had. I told him I had an older studio upright piano that was in perfect condition.
Booked a service to get a piano moved and tuned from a purchase on Kijiji. His website wasn’t working so information entered onto it just disappeared. Everytime I phoned he told me I needed to enter things onto the website. Almost lost …
I was going to buy a piano and wanted to get it assessed. I asked Mark to go see it. He said that he didn't like the mechanism, but that the piano was in mint condition and that if I was an amateur piano player, it was ok for me to buy it. I bought it. Then he asked me to book a tuning with him. He came, tuned the piano. When he left, I noticed some keys had a clicky noise. I asked him to come back to check the clicky noise. He said, he couldn't fix that.
Called this place and had the rudest service. The guy who answered the phone is more concerned about giving his unsolicited advice, than providing a service and making money. Rude. I'd rather pay triple the cost than call these rude people again!
I have never met such a disrespectful and condescending individual. I will never return to this location for any of my needs. Mark himself is a very rude person.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 27%
- Price matched the quote1 · 9%
- Worked hard and fast1 · 9%
Counted across the 11 four and five star reviews we have read for Mark's Piano Services Tuning Moving Rebuilding Repairs. A review can mention more than one thing.
In their own words
I have used Mark's piano services a few times now and each time has been a fantastic experience and great pricing!!! Mark and his crew handle everything with respect and care, and the customer service received each time was a breath of fresh air. I will continue to recommend Mark's services to anyone looking. Thank you very much!
Mark is a very nice and friendly man who definitely knows how to befriend the customer. He's an extremely professional and experienced piano technician that can do basically anything for the piano. I had a Bell Upright which was in …
I was looking for piano for my son and Mark was super helpful. My son loves his piano and it was delivered so quickly, it was amazing. We are very happy.
We shipped over from UK a 106 year old Ibach grand piano. I had been neglected. Mark took on the piano and completely refurbished it to a beautiful standard. It was a joy to be able to drop into his workshop to see progress and discuss the techniques he was using. He then shipped the piano to our home 30 minutes from Guelph and set it up. It is superb and his price was consderably lower than alternatives. He continues to visit to tune.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- money3
- knowledgeable staff2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory