Martinez Movers LLC
Moving and storage service in San Antonio, Texas
Google rating
4.9
Ratings counted
172
Are 1 or 2 star
2.3%Around typical
The rating breakdown
4 of the 172 ratings in Google’s published star breakdown for Martinez Movers LLC are one or two star.
Against other movers in San Antonio
About the same as the middle of the 22 movers in San Antonio we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 162 | 94.2% | |
| 4 star | 4 | 2.3% | |
| 3 star | 2 | 1.2% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Martinez Movers LLC at 2.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Martinez Movers LLC, counted by matching the words they used.
- Crew conduct2 · 50%
- Late, delayed or a no-show1 · 25%
Counted across the 4 one and two star reviews we have read for Martinez Movers LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
On 7/31 I called to schedule a 1bdrm apt move and was told they were booked, later that morning they called back and said they had a cancellation for 2:00, I said ok Eric asked for a $40 deposit because people cancel on them...i paid it...they never showed after numerous calls and texts they finally showed up the following day about 4:45 they two workers were great but it was obvious they were tired.
Good afternoon Mr Robby ,My name is Silvia Hernandez from Martinez Movers, I think you make the review to the Wrong Company WE ARE MARTINEZ MOVERS OWNER ELEAZAR MARTINEZ NO ERIC. … More
I honestly hate being this person and leaving a bad review but please hire better drivers. I saw a truck cut off multiple people and be a hazard to the road
Thanks for letting us know about this driver but it would be good instead of a bad review, it would be better if you called us immediately to find out who is the driver who is driving badly so we don't need to guess which driver is the one, also if you have the license plate that will help us a lot…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 52%
- Turned up when they said8 · 38%
- Worked hard and fast7 · 33%
- Careful with belongings3 · 14%
- Kept in touch2 · 10%
- Price matched the quote1 · 5%
Counted across the 21 four and five star reviews we have read for Martinez Movers LLC. A review can mention more than one thing.
In their own words
Martinez Movers is the absolute best moving company I’ve ever used. I search for a moving company on Yelp and got a message from Martinez right away. They quoted an hourly rate and I booked them and they showed up on time the next day. I met Luis, Juan, and Chris who were the movers. Luis inventoried our house and got to work right away. They wrapped everything and carefully loaded our belongings. It felt like they were moving their belongings they took such great care.
Hi Mr Gerald! ¡Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your trust and support. It was a pleasure assisting you, and … More
Martínez Movers were great from start to finish. They were easy to book, and Silvia addressed all my questions in a timely manner. Luis and his team arrived on time, worked efficiently, and ensured all of our possessions were transported safely from our old apartment to our new house. They even finished earlier than expected. I'd highly recommend Martínez Movers for the speed, care, and price.
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your trust in our team and are delighted to hear that you were satisfied with our service. It was a pleasure assisting you, and we look forward to serving you again in the future.
I am very pleased with the work done by Martinez Movers. The crew was very respectful and responsive to our needs. Their pricing was competitive and very transparent. There were no surprises. I personally want to congratulate Silvia and Loiuse for the job well done. I will recommend them for moving needs.
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience with Martínez Movers. We are delighted to hear that our team met your expectations and helped make your move smooth and stress-free. Your trust and recommendation mean a lot to us.
I recently used Martinez Movers to move my student daughter from San Antonio to Houston, and we had a great experience. Eleazar and his team were outstanding. They arrived on time, were friendly, professional, and handled everything with great care. Their pricing was fair with no hidden surprises, and they made the entire move smooth and stress-free. I truly appreciate their hard work and excellent customer service.
Thank you so much, Sultan, for taking the time to share your experience! It was truly our pleasure to help with your daughter's move from San Antonio to Houston. We know how important it is to trust someone with a family member's belongings, and we're honored that you chose Martinez Movers.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- respectful staff16
- careful with furniture11
- affordable pricing10
- professional crew8
- professional movers6
- careful packing4
- courteous movers2
- efficient moving2
- moving furniture2
- organized loading2
What the company says about itself
Taken from Martinez Movers LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“Areas Quote Now About Martinez Movers 24/7 Support A moving team you can trust. Cl”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“WhatsApp Instant Quote Tool Licensed & Insured Get your estimate in minutes. No long f”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Call WhatsApp Instant Quote Tool Licensed & Insured Get your estimate in minutes.”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
- Describes itself as family ownedsays on their website
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“6 weeks ago We contracted with family-owned and operated Martinez Movers for packin”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- bbb.orgreviews