Matt's Moving - Rochester
Google rating
3.7
Ratings counted
11
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 11 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 3 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 7 | 63.6% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 9.1% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 27.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Matt's Moving - Rochester, counted by matching the words they used.
- Stopped responding1 · 50%
Counted across the 2 one and two star reviews we have read for Matt's Moving - Rochester. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Was quoted $519.00 to have three guys move a couch, a recliner, 2 end tables and a sofa table. Moving from a basement to a split entry. Houses are only 6 miles apart.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 75%
- Worked hard and fast2 · 50%
- Turned up when they said1 · 25%
Counted across the 4 four and five star reviews we have read for Matt's Moving - Rochester. A review can mention more than one thing.
In their own words
Matt's Moving made my move a breeze! The movers showed up promptly at their scheduled time and completed the move in the estimated amount of time. They were professional and efficient moving my furniture and belongings out of a second floor apartment and into my new home. The company was prompt in getting back to me with a quote and scheduling information and answered all of my questions along the way. There were no surprises in my interaction and I'm incredibly grateful for that!
Matt’s Moving was a great service, I recently moved to Rochester from Minneapolis and had my entire apartment on the second floor moved to a single residence home. All work and travel ended up being around $1300 in total. Completed labor time was 2 hours for 3 techs including load/unload - drive time and distance was a flat rate. Not bad for an 80 mile drive. The techs were friendly, respectful, and willing to accommodate however possible.
We needed to hire movers at the last minute to move my brother and his family to Rochester, and I couldn't believe my luck that not only Matt's had openings, but they were so friendly and helpful when I called. It was a wonderful first …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly crew2
What the company says about itself
Taken from Matt's Moving - Rochester’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…ervices with no hidden fees and a fully licensed and insured crew. Make The Right Move.”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“Fast, Friendly, Affordable Licensed, Bonded & Insured over 200,000 Customers Se”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…no hidden fees and a fully licensed and insured crew. Make The Right Move. Start Now. G”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…owned Minnesota moving company with over 15 years of experience and a track record of mor”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Skip to footer (612) 216-2665 Get a free quote Home Moving Services Residential Moving”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…facility. We are A+ Rated with the Better Business Bureau. We have hundreds of five star reviews.”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews