McKenzie Moving & Delivery Service, Inc.
Its address is in Pontiac, Michigan. It appears here because Google returns it for Troy.
Google rating
4.8
Ratings counted
118
Are 1 or 2 star
4.2%Around typical
The rating breakdown
5 of the 118 ratings in Google’s published star breakdown for McKenzie Moving & Delivery Service, Inc. are one or two star.
Against other listings in Troy
About the same as the middle of the 9 listings in Troy we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 111 | 94.1% | |
| 4 star | 2 | 1.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 4.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is McKenzie Moving & Delivery Service, Inc. at 4.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for McKenzie Moving & Delivery Service, Inc., counted by matching the words they used.
- Crew conduct3 · 60%
- Late, delayed or a no-show2 · 40%
Counted across the 5 one and two star reviews we have read for McKenzie Moving & Delivery Service, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
McKenzie Moving - no way. This company is more than unprofessional. They had our move confirmed but did not show up at all. They did not answer the phone and did not get back with us at all, even 2 days later. We ended up hiring Power Moving, great job, great service.
We hired them to help us load up the heavy furniture we couldn't load on our own. They ignored us, packed everything else... and left us with the heavy furniture to move. We literally paid them to not do the job we wanted done. Wouldn't recommend.
Scheduled them to move my furniture on Friday they never showed up or called had me miss work! Very unprofessional and then had the audacity to text me and not respond!! VERY UNPROFESSIONAL WOULD NOT RECOMMEND
Never call to this company. You can’t rely on them. They never keeps their promises. They don’t care about customers they care only about profits.
We appreciate you sharing your concerns with us Grig. We always want our customers to feel that they have received excellent customer service. We apologize for the confusion, when you called you had asked for an estimate but never booked an appointment for our services.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 41%
- Worked hard and fast7 · 32%
- Turned up when they said6 · 27%
- Price matched the quote2 · 9%
- Kept in touch2 · 9%
- Careful with belongings1 · 5%
Counted across the 22 four and five star reviews we have read for McKenzie Moving & Delivery Service, Inc.. A review can mention more than one thing.
In their own words
I really couldn’t be happier with McKenzie moving. They were so professional, communication was wonderful leading up until the move. They were prompt, fast, and stuck to the proposed cost. They took immaculate care of my property, making …
Thank you for the kind words and for choosing us for your business needs. We look forward to seeing you again soon!
I posted an ad on FB for help moving a very heavy large dresser up stairs from our garage. Larry messaged me same and and was able to come by the same day with another employee. These two guys were amazing. No doubt they are extremely experienced and careful. They moved that dresser up the stairs and into our bedroom without a single mark to our walls, floors, or the dresser itself. I'll 100% be using them again in the future.
Thank you for letting us move your dresser,we take our time to prevent damages,we work together Thank you for the review
Larry was the piano mover who was quickest to respond, quoted a reasonable price. He was even able to complete this move same day. The workers were on time, courteous, coordinating with me and the original owner. All in all an excellent experience!
We're thrilled to hear that you had such a positive experience with us. Thank you for the 5-star review!
I hired Mckenzie Moving after seeing many recommendations online. I was offered two dressers from someone who wanted them out pronto, so I was unprepared and still had dressers in the room in question. McKenzie was able to offer same day service moving the dressers, and even cleared out the room for me! We will definitely use them again and recommend them to everyone!
We're so grateful for your support and your five-star review. Thanks for choosing us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- small jobs10
- careful with belongings4
- polite staff4
- moving heavy items3
- affordability3
- upstanding owner2
- time management2
- scheduling2
- nice movers2
- small furniture moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- bbb.orgreviews
- yellowpages.comdirectory
- mapquest.comdirectory
- facebook.comsocial