The Senior Movers
Google rating
4.9
Ratings counted
256
Are 1 or 2 star
2.7%Around typical
The rating breakdown
7 of the 256 ratings in Google’s published star breakdown for The Senior Movers are one or two star.
Against other listings in Troy
1.5 percentage points lower than the middle of the 9 listings in Troy we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 242 | 94.5% | |
| 4 star | 4 | 1.6% | |
| 3 star | 3 | 1.2% | |
| 2 star | 2 | 0.8% | |
| 1 star | 5 | 2.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Senior Movers at 2.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Senior Movers, counted by matching the words they used.
- Damage to belongings1 · 17%
Counted across the 6 one and two star reviews we have read for The Senior Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Though the young men were very nice, they left my bed half assembled and just threw boxes in my storage area. The boxes were not secured and too full so when I went in to left them and rearrange them, they broke! Extremely disappointed in the quality of the move. Very friendly but lack skilll.
Hi Merrideth. Our Team is aware of this situation and will be in touch promptly. We Thank you for your support and patronage and we wish you and your family a very Happy New Year!
Aweful..fraud .. v used them last months, they packed clothes in 40 gallon plastic bags,... when they reopen all messed up... threw them on top shelves...we have to spend 2 days to fold and stack...they advertised v can give cash for unwanted items... do not beleve that... they will charge u to take your stuff to charity... but before they give them to charity...they put items on their resale shop first and whatever money they get they keep.. do not inform u. Then rest of unsold items they give it to charity...
We will make this as short as possible and in doing so, we will not dignify these slanderous comments. The truth however, is very important here. We are the preferred Re locator for 120 Senior Communities in the State of Michigan. We serve … More
I was very excited about using The Senior Movers. What you promised sounded wonderful. The reality was entirely different. After a truly horrible day in which the movers were unable to fit everything into the truck and left stuff behind without telling me, the worst was yet to come. At midnight we got into bed and found there was no bottom sheet. Where was the sheet. No one knows. Now I had to go through my boxes and find clean sheets. Lots of fun after a miserable day, now I also had a miserable night.
While calling around trying to get rates for a move come across this business. I was on hold and kept hearing the word Senior repeated over and over again on the pre recorded hold. When someone finally answered the call it dawned on me they …
Hello-What we are is transparent in all that we do. We inform anyone interested in our service, who we are, what we offer and why. Its extremely clear on all of our Websites, our Social Media, articulated by our Team, in all of our Reviews. We wish you all the best in the future!
They only help seniors that can afford to move into complexes. Those of us that cannot afford big security deposits and rent at complexes can't get help. We were moving 7 miles from a 2 bedroom flat to a single family home. I did get an …
Hi Jann-We have checked with our entire team and are not familiar with your particular situation or your name. To clear up any misinterpretation because of this review, we are not a residential moving company. We do not relocate folks out of Residential Homes and into other Residential Homes.
My brother apartment building catch on fire. He senior and handicap. They gave us quote and told us called back by certain time. They decided they wouldn't do it. Would not recommend this place at all.
To anyone who may see this and be impacted by these comments. These are the facts and why The Senior Movers declined facilitating this relocation. There were serious concerns presented to us by the family with respect to them being able to have funds in place in time to pay for The Senior Movers…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 65%
- Worked hard and fast6 · 35%
- Turned up when they said3 · 18%
- Careful with belongings3 · 18%
- Price matched the quote1 · 6%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for The Senior Movers. A review can mention more than one thing.
In their own words
Highly recommend The Senior Movers. Amanda came out and gave us a detailed quote. She answered all our questions, and told us our mother wouldn’t even have to unpack her drawers. Hailey did great job communicating, and texting with us. Joshua, Jaramia, and Adam, did a wonderful job moving our mother. It was a difficult move for her. They were very sensitive to that. Respectful, kind, and no damages. They disassembled and reassembled her large bed, hung up her clothes in her closet. They were all so helpful.
Heather Thank you so much for your Kind words. We pride ourselves on this Outcome! We will make sure this is shared with the entire team! Should you or anyone you know ever need anything in the future, please let us know!! Please keep our other divisions in mind for the future.
Showed up on time completed the work as quoted which was reasonably priced. And the guys were very careful not to damage my items or nick up the walls. Very satisfied with this company in the work they do.
Hi Frank! Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our services. Our team takes great care to ensure every move is handled with precision and respect for your belongings and your space. It … More
Nick and his crew were excellent at moving my mom's stuff out of the senior home after she passes away. It was a difficult time for our family and they all worked quickly, were friendly and professional. I would highly recommend them, and I will use them again in the future if I need any moving done.
Kimberly, our heart goes out to you and your family during this incredibly difficult time. Losing your mom and then having to clear out her belongings... there are no words for how hard that must be. You and your family will be in our prayers.
Great experience! My brother made a deposit to move but then his plans changed. Finslly, 8 months later he finally did move and Senior Movers honored his down payment. Hailey in the office was very helpful in scheduling the move and the movers came right on time and handled everything professionally!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff48
- furniture placement28
- professional movers21
- respectful movers11
- quick scheduling9
- efficient movers7
- careful with furniture5
- patient movers3
- thorough movers3
- last minute move3
What the company says about itself
Taken from The Senior Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“…their family in need. We are Certified, Insured, Licensed and Background Checked by tho”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…in need. We are Certified, Insured, Licensed and Background Checked by thousands of”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Value Protection Client Claim Form FREE ESTIMATE OUR PARTNERS American House Oakmont Com”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yellowpages.comdirectory
- superpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews