Mentors Moving & Storage

Everything started off great. We met with the owner. He was professional friendly and fair. Our move was a little complicated because we had items going to three locations; storage, our rental and our second home. I was extremely well organized and labeled everything with sticky notes. On entering my kitchen I noticed that the notes were completely ignored. Then the boxes were labeled beach (2nd home) / rental. So they mixed the items. I ended up having to unpack and repack almost every box.

Well everything started well, reasonable proce quote, guys showed up on time, went from Riverside to Bakersfield. Moved a five bedroom home with dining room, kitchen, garage. Everything looked great, however when they arrived in Bakersfield there was quite a few items missing and Chinese vases that were busted. Pointed this out to the guy in charge, we looked at the packing list and it added up. Sonething went wrong somewhere. He said he would check and get back to us; never heard from him.

We hired mentors to help move belongings, they charged us about 1200$. Two Hispanic males moved my belongings and stole designer luggages. When I notified the company they told me it was their word against mine and that they of course denied it. Told me to make a police report! I lost so much money on this move and nothing was ever done by the company. Very upsetting and unprofessional

I really wish i could give them less than 1 star. I placed an order at the Ikea store at the beginning or January and received my confirmation email on the 8th that they had shipped. It is now 1/23/2020 and i have not received the item. Ikea says they shipped it and that the tracking shows this facility indeed received it but when i call them they say they haven't received anything.

This 1 star rating of Mentors Moving & Storage is just and deserved. I booked the company three months in advance to move and store two couches and an organ in Feb. 2024. I then proceeded to schedule painters and wood floor renovators. Mentors' workers arrived at my home on the scheduled day but quickly informed me that they had no idea how to move an organ. They called their manager who proceeded to inform me that the guys were going to leave; they would not be able to assist me in any way.

The delivery guys were great - professional, careful, swift. However, they were not given notice that I paid for white glove service. I showed them my receipt and they happily performed the task. HOWEVER, when I called the office to discuss why I did not receive a requested phone call to advise they were on the way and why delivery instructions did not indicate white glove, I ran into trouble. I left three messages for Christina, who never returned my calls.

This was one of the worst experiences of my life. being upsold to 3 movers, after I repeatedly told them I only needed two. The "sales" guy said based on his professional experience he would go with 3. It took them 59 minutes to complete my move and yes was still charged for 3 hours. Lost my bedroom set hardware and would/could not replace it. Been sleeping on a mattress for nearly 4 months while they tried to find replacement hardware with no luck.

Worst move ever!!! In 2022, we moved from Tehachapi, California to Alabama. When we arrived at our new home, the driver was by himself waiting for help from Birmingham which was 2 hours away. Three contractors showed up, but could care less about unloading our stuff. We found out later that things were broken or never arrived or were stolen. And the driver mailed our coffee pot to us as after he found it on the truck when he was cleaning out the truck.